Customer Service Representative

Jobtailor; Port Angeles (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor in Port Angeles, WA is seeking a detail-oriented Medical Office Administrative Assistant to support patient scheduling, data entry, and insurance verification across multiple systems.

Responsibilities include chart preparation, preparing and faxing medical records, assisting with patient registration, and providing backup coverage for clerical staff; a Medical Assistant certificate is preferred.

Qualifications

• 1 year minimum experience as Customer Service Assistant required with OMC or equivalent.
• Knowledge of medical terminology required.
• Medical Assistant certificate preferred.

Responsibilities

• Promote efficient departmental functions and operations.
• Perform daily patient scheduling.
• Enter data accurately and timely into multiple computer systems.
• Verify insurance coverage and obtain authorization for services.
• Prepare charts.
• Fax and disposition medical records.
• Ready patients for visits according to department protocols.
• Assist with answering phones and patient registration.
• Provide backup coverage for other clerical staff members during their absence.

Skills

Patient Scheduling

Data Entry

Insurance Verification

Medical Terminology

Customer Service

Education

High School Diploma

Medical Assistant Certificate

Tools

Computer Systems

Job description

• Promote efficient departmental functions and operations.


• Perform daily patient scheduling.


• Enter data accurately and timely into multiple computer systems.


• Verify insurance coverage and obtain authorization for services.


• Prepare charts.


• Fax and disposition medical records.


• Ready patients for visits according to department protocols.


• Assist with answering phones and patient registration.


• Provide backup coverage for other clerical staff members during their absence.

Requirements

• High school diploma or equivalent preferred.


• 1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC.


• Knowledge of medical terminology required.


• Completed required training for and has the ability to work at all Heart Center locations.


• Medical Assistant certificate preferred.

Core Competencies

Demonstrates proficiency in patient scheduling, data entry, and insurance verification while ensuring compliance with departmental protocols. Capable of providing exceptional customer service and support in a medical environment.

Highest-signal resume keywords

• Patient Scheduling


• Data Entry


• Insurance Verification


• Medical Terminology Knowledge


• Customer Service Assistant Experience

ATS Optimization Keywords

Hard Skills

• Data Entry


• Patient Scheduling


• Insurance Verification


• Chart Preparation


• Medical Record Management

Soft Skills

• Customer Service


• Communication


• Team Collaboration

Certifications & Qualifications

• Medical Assistant Certificate

Industry Keywords

• Medical Terminology


• Patient Registration


• Authorization for Services

Tools & Technologies

• Computer Systems