Medical Assistant – Clinical Service Specialist

Jobtailor; Millburn (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Millburn, NJ is seeking a diligent Medical Assistant to join our clinical team. You will greet patients, perform rooming, prepare specimens, update charts, and support providers in exam rooms, both in person and virtually.

Responsibilities include scheduling, handling patient communications, processing payments, maintaining exam rooms, and ensuring infection control per HIPAA and CDC guidelines. Prior experience in a clinical setting and CPR/BLS are required.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant Certification preferred.
• CPR/BLS certification required prior to start date.
• 1 year of experience in a clinical environment and 1 year in admin/patient-facing roles required.

Responsibilities

• Welcome patients and provide safe, compassionate care in accordance with guidelines.
• Perform patient care activities according to standards of practice.
• Room clinic patients in person or virtually and update patient charts.
• Communicate pertinent patient data to providers and nurses to support quality and continuity of care.
• Greet patients, assist with scheduling, manage calls, and process payments.
• Ensure efficient turnover of exam rooms.
• Assist providers in exam rooms as requested.
• Collect, prepare, and submit ordered patient lab specimens.
• Assist the Patient Services team with prior authorizations and documentation.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the manager’s direction.
• Disinfect and stock exam rooms.
• Obtain records required for patient charts.
• Report patient issues throughout the treatment day.
• Follow company policies and CDC infection-control guidelines.
• Handle and store hazardous materials properly.
• Maintain confidentiality of records and HIPAA adherence.
• Communicate schedule changes and assist with patient rescheduling.
• Manage incoming mail and deliveries.
• Work independently on administrative functions and intake medical deliveries when no patients are scheduled.
• Collaborate with the clinical team and report to the Clinical Operations Manager.

Skills

Patient Care Activities

Communication Skills

Administrative Support

Infection Control

Electronic Recordkeeping

Education

High School Diploma

Medical Assistant Certification

CPR/BLS Certification

Tools

Phlebotomy

Electronic Health Records

Scheduling Software

Job description

• Welcome patients and provide safe, compassionate care in accordance with internal and external guidelines and regulations
• Perform patient care activities according to standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses to support quality and continuity of care
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist the Patient Services team with prior authorizations and documentation
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under the manager’s direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Work independently on administrative functions and intake medical deliveries when no patients are scheduled
• Collaborate with the clinical team and report to the Clinical Operations Manager

Requirements

• High school graduate or equivalent, required
• Medical Assistant Certification, preferred
• CPR/BLS, required prior to start date
• 1 year of experience working within a clinical environment, required
• 1 year in an administrative, patient-facing, or customer service role, required
• Phlebotomy and lab processing skills, preferred
• Self-motivated with the ability to work independently as needed
• Outstanding communication and interpersonal skills; ability to communicate professionally and effectively with staff members, patients, and physicians
• Computer skills for electronic recordkeeping
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to perform each essential duty satisfactorily
• Ability to work near moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals
• Ability to use required PPE, including face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 50 pounds
• Proof of eligibility to work in the US

Core Competencies

Demonstrates proficiency in patient care activities, including rooming patients, managing patient records, and assisting clinical teams while adhering to safety and regulatory guidelines. Exhibits strong communication and interpersonal skills to effectively interact with patients and healthcare providers.

Highest-signal resume keywords

• Medical Assistant Certification
• CPR/BLS Certification
• Phlebotomy Skills
• Patient Care Experience
• Electronic Recordkeeping

ATS Optimization Keywords

Hard Skills

• Patient Care Activities
• Phlebotomy
• Lab Processing
• Electronic Recordkeeping
• Scheduling
• Documentation
• Infection Control
• Hazardous Material Handling
• Exam Room Disinfection
• Patient Chart Management

Soft Skills

• Outstanding Communication
• Interpersonal Skills
• Self-Motivated
• Ability to Work Independently
• Professional Communication

Certifications & Qualifications

• Medical Assistant Certification
• CPR/BLS Certification

Industry Keywords

• Clinical Environment
• Patient-Facing Role
• HIPAA Compliance
• CDC Guidelines
• Safety Rules
• Patient Rescheduling
• Confidentiality
• Customer Service