Customer Service Representative

L&M-Corrugated-Container-Corporatio; Platteville (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Attendance Bonus

Profit Sharing Bonus

Employee Referral Bonus

Tuition Assistance

Paid time off

Holidays

401(k) with company match

Advancement Opportunities

Family-owned company culture

Job summary

L&M Corrugated Container Corporation in Platteville, WI is seeking a Customer Service Representative to serve as a key point of contact for customers, manage orders from start to finish, and coordinate with sales, design, scheduling, and production teams.

This in-office, Monday–Friday role offers a stable career, a family-owned culture, and opportunities to grow with company support, tuition assistance, PTO, and a 401(k) match.

Qualifications

• Customer service, account management, administrative, or office experience preferred.
• Manufacturing, packaging, logistics, or distribution experience is a plus but not required.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to customer satisfaction.
• Proficiency with Microsoft Office and business software systems.

Responsibilities

• Manage customer accounts and orders from start to finish.
• Coordinate with Sales, Design, Scheduling, and Production teams.
• Process orders, changes, and customer requests accurately.
• Communicate order status and provide solutions to customer concerns.
• Build strong relationships with customers and serve as a trusted resource.
• Maintain accurate customer records and documentation.
• Support continuous improvement efforts and administrative projects as needed.

Skills

Customer service

Account management

Administrative experience

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Representative

Monday-Friday | In-Office Position

Starting Pay between $22 - $25/hour

Build Relationships. Solve Problems. Make an Impact.

Are you someone who enjoys helping customers, building strong relationships, and working as part of a collaborative team? L&M Corrugated is looking for a Customer Service Representative to join our growing organization.

In this role, you'll serve as a key point of contact for our customers, helping manage orders, coordinate with internal teams, and ensure an exceptional customer experience from start to finish.

If you're looking for a stable career, a consistent Monday-Friday schedule, and opportunities to grow with a family-owned company, we'd love to hear from you

Why You’ll Love Working at L&M

• Attendance Bonus
• Profit Sharing Bonus
• Employee Referral Bonus
• Tuition Assistance
• Paid time off and holidays
• 401(k) with company match
• Advancement Opportunities
• Family-owned company with a team-oriented culture

What You'll Do

As a Customer Service Representative, you'll play an important role in supporting both our customers and internal teams by:

• Manage customer accounts and orders from start to finish
• Coordinate with Sales, Design, Scheduling, and Production teams
• Process orders, changes, and customer requests accurately
• Communicate order status and provide solutions to customer concerns
• Build strong relationships with customers and serve as a trusted resource
• Maintain accurate customer records and documentation
• Support continuous improvement efforts and administrative projects as needed

What We're Looking For

• Customer service, account management, administrative, or office experience preferred
• Manufacturing, packaging, logistics, or distribution experience is a plus, but not required
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team
• Attention to detail and commitment to customer satisfaction
• Proficiency with Microsoft Office and business software systems

Build a Career with L&M

At L&M Corrugated, we believe great employees deserve opportunities to grow. Through training, tuition assistance, and internal advancement opportunities, we're committed to helping our team members build rewarding, long-term careers.

We're looking for someone who enjoys helping customers, thrives in a team environment, and takes pride in delivering exceptional service.

EE Statement

L&M Corrugated Container Corporation is an equal opportunity employer.