Customer Service Pro — Growth & Bonuses (In-Office)

L&M Corrugated Container Corporation; Platteville (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Attendance Bonus

Profit Sharing Bonus

Employee Referral Bonus

Tuition Assistance

Paid time off

Holidays

401(k) with company match

Advancement Opportunities

Family-owned company culture

Job summary

L&M Corrugated Container Corporation in Platteville, WI is seeking a Customer Service Representative to serve as a key point of contact for customers, manage orders from start to finish, and coordinate with sales, design, scheduling, and production teams.

This in-office, Monday–Friday role offers a stable career, a family-owned culture, and opportunities to grow with company support, tuition assistance, PTO, and a 401(k) match.

Qualifications

• Customer service, account management, administrative, or office experience preferred.
• Manufacturing, packaging, logistics, or distribution experience is a plus but not required.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to customer satisfaction.
• Proficiency with Microsoft Office and business software systems.

Responsibilities

• Manage customer accounts and orders from start to finish.
• Coordinate with Sales, Design, Scheduling, and Production teams.
• Process orders, changes, and customer requests accurately.
• Communicate order status and provide solutions to customer concerns.
• Build strong relationships with customers and serve as a trusted resource.
• Maintain accurate customer records and documentation.
• Support continuous improvement efforts and administrative projects as needed.

Skills

Customer service

Account management

Administrative experience

Microsoft Office

Tools

Microsoft Office

Job description

L&M Corrugated Container Corporation in Platteville, WI is seeking a Customer Service Representative to serve as a key point of contact for customers, manage orders from start to finish, and coordinate with sales, design, scheduling, and production teams.

This in-office, Monday–Friday role offers a stable career, a family-owned culture, and opportunities to grow with company support, tuition assistance, PTO, and a 401(k) match.