Customer Service Representative

L&M Corrugated Container Corporation; Appleton (WI); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Attendance Bonus

Profit Sharing Bonus

Employee Referral Bonus

Tuition Assistance

Paid time off

401(k) with company match

Advancement Opportunities

Family-owned company culture

Job summary

L&M Corrugated Container Corporation is seeking a Customer Service Representative to join our in-office team in Appleton, WI. You will manage customer accounts and orders from start to finish, coordinating with Sales, Design, Scheduling, and Production to ensure a seamless experience.

We offer a Monday-Friday schedule with starting pay between $22 and $25 per hour, plus opportunities for growth in a family-owned company that values teamwork, reliability, and customer satisfaction.

Qualifications

• Experience in customer service, account management, or office administration preferred.
• Manufacturing, packaging, logistics, or distribution experience is a plus but not required.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software systems.

Responsibilities

• Manage customer accounts and orders from start to finish
• Coordinate with Sales, Design, Scheduling, and Production teams
• Process orders, changes, and customer requests accurately
• Communicate order status and provide solutions to customer concerns
• Build strong relationships with customers and serve as a trusted resource
• Maintain accurate customer records and documentation
• Support continuous improvement efforts and administrative projects as needed

Skills

Customer service

Account management

Communication

Organizational skills

MS Office

Tools

Microsoft Office

Business software systems

Job description

Customer Service Representative

Monday-Friday | In-Office Position
Starting Pay between $22 - $25/hour

Build Relationships. Solve Problems. Make an Impact.

Are you someone who enjoys helping customers, building strong relationships, and working as part of a collaborative team? L&M Corrugated is looking for a Customer Service Representative to join our growing organization.

In this role, you’ll serve as a key point of contact for our customers, helping manage orders, coordinate with internal teams, and ensure an exceptional customer experience from start to finish.

If you’re looking for a stable career, a consistent Monday-Friday schedule, and opportunities to grow with a family-owned company, we’d love to hear from you

Why You’ll Love Working at L&M

• Attendance Bonus
• Profit Sharing Bonus
• Employee Referral Bonus
• Tuition Assistance
• Paid time off and holidays
• 401(k) with company match
• Advancement Opportunities
• Family-owned company with a team-oriented culture

What You’ll Do

As a Customer Service Representative, you’ll play an important role in supporting both our customers and internal teams by:

• Manage customer accounts and orders from start to finish
• Coordinate with Sales, Design, Scheduling, and Production teams
• Process orders, changes, and customer requests accurately
• Communicate order status and provide solutions to customer concerns
• Build strong relationships with customers and serve as a trusted resource
• Maintain accurate customer records and documentation
• Support continuous improvement efforts and administrative projects as needed

What We’re Looking For

• Customer service, account management, administrative, or office experience preferred
• Manufacturing, packaging, logistics, or distribution experience is a plus, but not required
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team
• Attention to detail and commitment to customer satisfaction
• Proficiency with Microsoft Office and business software systems

Build a Career with L&M

At L&M Corrugated, we believe great employees deserve opportunities to grow. Through training, tuition assistance, and internal advancement opportunities, we’re committed to helping our team members build rewarding, long-term careers.

We’re looking for someone who enjoys helping customers, thrives in a team environment, and takes pride in delivering exceptional service.

L&M Corrugated Container Corporation is an equal opportunity employer.