Customer Service Representative

Hayward Holdings, Inc.; Phoenix, Northern (AZ, KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Hayward Holdings Inc. in Phoenix, AZ is seeking a customer-focused Customer Service Representative to serve Direct Buy customers. You will handle inquiries, verify orders, and collaborate with Sales to execute promotions.

The role requires at least 3 years in a B2B setting, strong communication, and experience with Salesforce and order management tools. BS/BA degree or equivalent experience preferred; a commitment to inclusive service is essential.

Qualifications

• 3+ years of experience in a B2B customer-facing role.
• Experience with Salesforce and order management tools.
• BS/BA degree or equivalent experience.

Responsibilities

• Be the trusted point of contact for Direct Buy customers via email, telephone, fax, and EDI.
• Review and verify orders for accuracy.
• Process orders, sample requests, vouchers, and credits.
• Communicate order changes and product availability clearly.
• Collaborate with Sales, Marketing, and other departments to deliver seamless customer care.
• Implement sales programs and promotions.
• Keep Matrix pricing databases accurate.

Skills

Communication skills

Problem solving

Customer service

Adaptability

Education

BS/BA degree

Tools

Salesforce

Order management systems

Job description

## Customer Service RepresentativeApply: Phoenix, AZ: Full time: Posted Yesterday: R26\\_000353Hayward Holdings Inc. (NYSE \"HAYW\") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China. **Overview:**We’re looking for a customer-focused individual who thrives in diverse and dynamic environments. As a primary point of contact for our Direct Buy customers, you’ll ensure they receive exceptional service and support. You’ll handle customer inquiries, manage orders, and collaborate with our Sales team to execute innovative programs and promotions. At Hayward, we believe in delivering exceptional products and outstanding service to transform the experience of water. Together, we’re on a mission to inspire happiness and well-being through safe, smart, and sustainable solutions. The role is located in Phoenix, AZ.**Responsibilities:** Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.* Review and verify orders for accuracy.* Efficiently process orders, sample requests, vouchers, and credits.* Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.* Implement Sales programs and promotions.* Process credits or replacement products as needed.* Keep customer and Matrix pricing databases accurate and up-to-date.**Qualifications:** What We’re Looking For:* Ability to adapt and thrive in a fast-paced, seasonal environment.* Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.* Strong problem-solving abilities and a proactive approach to conflict resolution.* A deep commitment to delivering outstanding customer service to both internal and external stakeholders. Experience & Education:* 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.* Familiarity with Salesforce and order management tools.* Experience in finding balanced solutions that meet both company and customer needs.* BS/BA Degree in a related discipline or equivalent experience.#LI- LS1