B2B Customer Success & Orders Specialist

Hayward Holdings, Inc.; Mocksville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Hayward Holdings, Inc. is seeking a Customer Support Specialist in Mocksville, North Carolina to engage with customers and ensure accurate order processing. The ideal candidate will have over 3 years of B2B customer service experience, excellent communication skills, and a commitment to delivering outstanding service.

This position involves collaborating with various teams and requires adaptability in a fast-paced environment. Familiarity with Salesforce and order management tools is a plus.

Qualifications

• 3+ years of experience in a B2B customer‑facing role.
• Ability to adapt and thrive in a fast‑paced, seasonal environment.
• A deep commitment to delivering outstanding customer service.

Responsibilities

• Be the trusted point of contact for Direct Buy customers.
• Review and verify orders for accuracy.
• Collaborate across teams to deliver seamless customer care.

Skills

Communication skills

Problem-solving

Customer service

Education

BS/BA degree or equivalent experience

Tools

Salesforce

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities

Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.

• Review and verify orders for accuracy.
• Efficiently process orders, sample requests, vouchers, and credits.
• Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
• Implement Sales programs and promotions.
• Process credits or replacement products as needed.
• Keep customer and Matrix pricing databases accurate and up-to-date.
  
  

Qualifications:

What We’re Looking For

• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
• Strong problem-solving abilities and a proactive approach to conflict resolution.
• A deep commitment to delivering outstanding customer service to both internal and external stakeholders. Experience & Education:
• 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
• Familiarity with Salesforce and order management tools.
• Experience in finding balanced solutions that meet both company and customer needs.
• BS/BA Degree in a related discipline or equivalent experience. LS1