ERP Sales & Customer Service Workstream Lead

Hayward Industries; Mocksville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Hayward Industries is seeking a Senior Business Analyst with deep expertise in Microsoft Dynamics 365 Finance & Supply Chain Management (FSCM) to support Sales and Customer Service processes, including Quote-to-Cash, Pricing, and Rebate Management. You will bridge business and technical teams, documenting requirements and guiding configuration and testing through go-live.

Based onsite in Clemmons or Mocksville, NC, you will lead process improvements, collaborate with cross-functional

Qualifications

• Bachelor's degree in a related field.
• 7–10+ years of experience as a Business Analyst or Functional Consultant
• Hands-on experience with Quote-to-Cash, Sales & Marketing, Rebate Management, Pricing Management in D365 FSCM
• Strong understanding of D365 FSCM configuration, workflows, forms, reporting, and security
• Experience integrating D365 with third-party applications
• Ability to translate business requirements into practical technical solutions
• Strong analytical, troubleshooting, and communication skills

Responsibilities

• Partner with stakeholders to understand current sales and customer service processes.
• Document requirements and define project scope and priorities.
• Lead D365 FSCM configuration for Quote-to-Cash, Sales & Marketing, Rebate Management, Pricing Management.
• Collaborate with developers on customizations and integrations.
• Develop and execute testing strategies and support post-go-live activities.

Skills

Dynamics 365 FSCM

Business Analysis

Requirements gathering

Gap analysis

Process improvement

Project delivery

Stakeholder communication

Education

Bachelor's degree in Computer Science / IT / Supply Chain

Tools

Power Platform

Power BI

Azure

SPS Commerce EDI

Salesforce

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.Position SummaryHayward is seeking an experienced Senior Business Analyst with deep expertise in Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM), formerly Finance & Operations (F&O). This role will primarily support the Sales and Customer Service business functions, including Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management.The ideal candidate will serve as the bridge between business stakeholders and technical teams, helping translate business requirements into scalable D365 solutions. This individual will play a critical role throughout the implementation lifecycle, from requirements gathering and solution design through testing, training, deployment, and ongoing system optimization.Essential Duties & ResponsibilitiesBusiness Analysis & Process ImprovementPartner with business stakeholders to understand current sales and customer service processes, identify pain points, and align requirements with D365 FSCM capabilities and global standards.Gather and document business requirements while defining project scope and priorities.Perform gap analyses and recommend best practices that leverage standard D365 functionality whenever possible.Translate complex business requirements into functional specifications for technical teams.Dynamics 365 Configuration & Solution DesignLead the configuration of D365 FSCM modules supporting:Quote-to-CashSales & MarketingRebate ManagementPricing ManagementCollaborate with development teams to design scalable customizations, third-party integrations, and approval workflows.Ensure solutions align with both business objectives and enterprise architecture standards.Project Delivery & ImplementationSupport project planning, timeline management, status reporting, and overall project execution.Develop and execute system testing strategies, including validation of configurations, customizations, and integrations.Identify, document, troubleshoot, and resolve system defects throughout testing and deployment.Provide post-go-live support to ensure system stability and successful user adoption.Training & Change ManagementFacilitate business workshops to gather requirements and validate solutions.Develop training materials and conduct end-user training sessions.Lead change management efforts to encourage adoption and maximize business value.Continuous ImprovementMonitor system performance and identify opportunities for process improvements and system enhancements.Stay current with new Microsoft Dynamics 365 FSCM functionality and recommend enhancements that improve business operations.Support continuous optimization initiatives across Sales and Customer Service processes.Required QualificationsBachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.7–10+ years of experience as a Business Analyst or Functional Consultant supporting Microsoft Dynamics 365 FSCM.Extensive recent hands-on experience with:Quote-to-CashSales & MarketingRebate ManagementPricing ManagementStrong understanding of D365 FSCM configuration, workflows, forms, reporting, and security.Experience integrating D365 with third-party applications such as SPS Commerce EDI, Salesforce, or similar platforms.Proven ability to translate business requirements into practical technical solutions.Strong analytical, troubleshooting, and problem-solving skills.Excellent verbal, written, and presentation skills with the ability to communicate across technical and business audiences.Demonstrated success working with cross-functional teams in a fast-paced environment.Preferred QualificationsMicrosoft Dynamics 365 Finance & Supply Chain Management Certification.Experience with Microsoft Power Platform (Power Automate, Power BI) and Azure services.Understanding of enterprise architecture principles.Experience managing multiple projects or workstreams simultaneously.Previous experience supporting large-scale ERP implementations or transformations.LocationThis position is based onsite in one of the following locations:Clemmons, NCMocksville, NC