Customer Service Representative

Redmonds Complete Comfort, LLC; Lock Haven (Clinton County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

IRA with 3% company match

3 PTO / sick days

6 paid holidays + 2 floating holidays

40 hours paid vacation

Job summary

Redmond's Complete Comfort is seeking a Customer Service Representative in Lock Haven, PA. You will handle inquiries via phone, email, chat, and in person, ensuring accurate information about HVAC, plumbing, and electrical services.

The role emphasizes clear communication, timely scheduling, and robust record-keeping. Requires 1 year of customer service experience and proficiency with Microsoft Office; ServiceTitan is a plus.

Qualifications

• 1 year of customer service experience or more.
• Proficiency in Microsoft Office and general computer skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Answer and route incoming calls promptly with clear, professional communication.
• Assist customers via phone, email, chat, and in person with accurate information about products and services.
• Schedule and coordinate service calls in line with company procedures.
• Educate customers on products, services, and policies.
• Maintain detailed customer account records and follow up on inquiries and feedback.

Skills

Customer service

Communication

Office software

CRM systems

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan (CRM)

Microsoft Office (Word, Excel, Outlook)

Job description

Redmond's Complete Comfort | Lock Haven PA

We are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

Customer Service Representative | $18.00 to $21.00 per hour, depending on experience

Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required

Job Duties:

• Answer and route incoming calls promptly with clear, professional communication
• Assist customers via phone, email, chat, and in person with accurate information about products and services
• Schedule and coordinate service calls in line with company procedures
• Manage warranty registrations, claims, and documentation
• Maintain organized records for warranties, returns, and customer interactions
• Process warranty claims and keep both digital and physical files up to date
• Support the Service Dispatcher to ensure seamless daily operations
• Educate customers on products, services, and policies
• Conduct outbound calls including appointment confirmations, follow-ups on expiring memberships, and unsold estimates
• Maintain detailed customer account records, including inquiries, complaints, and feedback
• Deliver a consistently high-quality customer experience
• Use ServiceTitan (CRM/dispatch software) daily to manage workflows

Benefits:

• Health Insurance: Company covers 75% of the employee premium, 25% for dependents
• Retirement Plan: IRA with 3% company match
• 3 PTO / sick days
• 6 paid holidays + 2 paid floating holidays (Easter & your birthday)!
• 40 hours paid vacation

Qualifications:

• Minimum of 1 year of customer service experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
• Excellent verbal and written communication abilities
• Strong interpersonal skills with a friendly, patient, and professional approach
• Advanced customer service skills with a focus on delivering a high-quality customer experience
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable using CRM systems (ServiceTitan experience is a plus)
• Problem-solving mindset with a positive, team-oriented attitude
• High school diploma or equivalent required