Customer Service Representative

Cala Sourcing Solutions LLC; Phoenix (AZ); Remote; USD 26,000 - 28,000; Full time

Job summary

Cala Sourcing Solutions LLC is seeking customer service professionals with recent call center experience to support inbound inquiries about account information, payments, and compliance questions. The role starts with onsite orientation in Phoenix and transitions to 100% remote work upon training completion.

The ideal candidate has at least 1 year of call center experience, strong communication skills, and the ability to multitask across several systems while using Microsoft Office and Google

Qualifications

• At least 1 year of inbound call center experience.
• Experience in fast-paced environments such as banking, insurance, or telecommunications.
• Strong customer service and communication skills.
• Ability to multitask while navigating multiple systems.
• Basic math and computer skills (Microsoft Office and Google Workspace).
• High school diploma or equivalent.
• Must live within one hour of Phoenix and have reliable transportation.

Responsibilities

• Handle inbound inquiries related to account information, payment arrangements and general compliance questions.
• Work remotely after initial onsite orientation and training in Phoenix.

Skills

Inbound call center experience

Customer service

Communication skills

Multitasking

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

100% Remote (Must Live Within 1 Hour of Phoenix, AZ)
$19.00–$20.00 per Hour
6-Month Contract with Potential for Extension or Permanent Hire
Monday–Friday | Flexible Schedule Between 7:45 AM and 5:15 PM

Overview

We are seeking customer service professionals with recent call center experience to support inbound inquiries related to account information, payment arrangements, and general compliance questions. This is a fully remote role after initial onsite orientation and training in Phoenix.

Must-Have Qualifications

At least 1 year of recent inbound call center experience

Experience in a fast-paced environment such as banking, insurance, or telecommunications

Strong customer service and communication skills

Ability to multitask while navigating multiple systems

Basic math and computer skills (Microsoft Office and Google Workspace)

High school diploma or equivalent

Must live within one hour of Phoenix and have reliable transportation

Preferred Qualifications

Banking or financial services experience

Associate degree or higher

Training

First day orientation onsite in Phoenix

Approximately 3 weeks of paid training

Attendance during training is mandatory

Additional Requirements

Hardwired high-speed internet

Ability to transport company equipment (desktop, two monitors, headset)

Why Apply?

Excellent opportunity to work remotely with potential for long-term employment based on performance and attendance.