Customer Service Representative

Kids for the Future; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits and compensation

Wellness program with cash incentives

Ride Share Programs

Flexible time off

Job summary

PING, Inc. in Phoenix, AZ is seeking a Customer Service Representative to deliver quality support to customers and sales teams. This full-time, non-exempt role requires a high school diploma and at least one year of related experience.

You will handle inbound calls and emails, track orders, resolve issues, and coordinate with credit, manufacturing, and freight teams to ensure timely delivery. A strong communication skillset and proficiency with Microsoft Office are expected.

Qualifications

• Requires a High School diploma or GED plus a minimum one year directly related Customer Service experience.
• Proficient computer knowledge, including PING’s mainframe application.
• Ability to provide outstanding customer service and recover from errors.
• Strong communication and listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with order status, returns, and billing/shipment corrections.

Responsibilities

• Answer inbound calls and emails, assess customer needs and provide solutions.
• Keep customers informed on order status and resolve post-order issues.
• Drive repeat business through excellent service and product knowledge.
• Liaise between customers, manufacturers, and freight carriers.
• Maintain knowledge of PING products and production processes.
• Authorize returns and repairs for no-charge consideration.
• Submit credit/debit requests and correct shipments with Credit Department.
• Collaborate with Customer Service Analyst Team to ensure order accuracy.
• Understand credit process to answer inquiries about balances and shipments.

Skills

Customer service

Phone and email support

Problem solving

Effective communication

Microsoft Office

Education

High school diploma or GED

Tools

Mainframe application

Microsoft Office

Job description

• Location 2201 West Desert Cove,Phoenix, AZ, 85029,United States
• Other Compensation G16
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

PING, Inc., maker of PING golf equipment, is seeking Customer Service Representatives that will provide quality professional customer service that consistently exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. This position requires the candidate to reside in the Phoenix Metro Area, relocation assistance will be provided.

OUR MISSION:

“To be the unquestioned leader in innovation, design, service and quality while providing an enjoyable environment for employees that allows them to fulfill their potential.”

WE OFFER:

• Competitive benefits and compensation package
• Robust wellness program with cash incentives
• Ride Share Programs
• Flexible time off

YOU WILL:

• Answer inbound calls and emails from customers and sales representatives, quickly assesses customer needs and proactively provides solutions.
• Keep customers informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
• Where needed, act as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Maintain thorough knowledge of PING products, services and the production process.
• Accept full responsibility for following through and resolving customer requests for service, including ship times when other departments or individuals are involved. Follow through on shipments and orders.
• Authorize returns and repairs for no-charge consideration.
• Partner with Credit Department and submit credit/debit requests and billing/shipment corrections as needed.
• Collaborate with the Customer Service Analyst Team to ensure accuracy of automated orders.
• Understand company credit process to research and answer inquiries regarding account balances and shipment problems.

YOU HAVE:

• Requires a High School diploma or GED plus a minimum one year directly related Customer Service experience; OR an equivalent combination of education and experience. Customer Service Repair experience preferred. Must possess proficient computer knowledge, including PING’s mainframe application.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment.
• Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
• Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
• Demonstrated broad based knowledge of PING product offerings. Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products sold at PING.
• Possess an intermediate level of computer literacy of Microsoft Office: Outlook, Word, Excel, and PowerPoint.

*PlNG is a nicotine free company. Only non-nicotine users should apply.

*PING will not provide VISA sponsorship for this role. Please do not apply for this role if at any time (now if in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT, etc.)