Pro Shop Assistant

Recreation Centers Of Sun City West; Sun City West (AZ); On-site; USD 25,000 - 31,000; Full time

Job summary

Recreation Centers Of Sun City West operates the Pebblebrook Golf Ops location in Sun City West, AZ. The role is full-time, day shift, with duties spanning customer service, cash handling, and tee-time management in a fast-paced pro-shop.

Applicants should have a high school diploma and 2 years in golf operations or retail in an active adult community, plus MS Office proficiency including Publisher and Excel. Arizona certifications for food and liquor training are required or obtainable.

Qualifications

• High School Diploma or GED required.
• 2 years of experience in golf operations or pro-shop environment.
• Retail experience preferred, especially in an active adult community.
• Proficiency with Microsoft Office Suite including Publisher and Excel.
• Arizona Food Handlers and Liquor Law Training certifications or ability to obtain.

Responsibilities

• Provide impeccable customer service and handle complaints with tact.
• Use scheduling software to manage tee times and flow of play.
• Reconcile cash and credit transactions at end of day.
• Promote products and assist customers with merchandise and concessions.
• Explain course policies and maintain a flexible, team-oriented approach.

Skills

Customer service

Conflict resolution

Cash handling

Multitasking

Education

High School Diploma

Tools

Golf scheduling software

Microsoft Publisher

Microsoft Excel

Job description

Job Details Level: Experienced Job Location: Pebblebrook Golf Ops - Sun City West, AZ 85375 Position Type: Full Time Education Level: High School Salary Range: $18.23 - $22.14 Hourly Travel Percentage: None Job Shift: Day Job Category: Other ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Impeccable customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed.
• Superior capabilities to handle complaints and support conflict resolutions.
• Use of proprietary software to schedule, assign and announce tee times for golfers ensuring start and flow of play is managed.
• Extensive use of computers while providing time sensitive customer service transactions in a fast-paced environment.
• Responsible for end of day process and procedures including reconciliation of cash and credit transactions.
• Creativity to create suggestions for product promotions and assists and makes suggestions to customers to enhance their experiences.
• In-Depth knowledge of all aspects of the pro-shop environment including but not limited to golf fees, golf cart rentals, merchandise, food and beverage concessions. Includes food and alcohol sales in compliance with federal and state laws.
• Significant cash transactions requiring the ability to handle paper and coin monies and count back change.
• Ability to explain course policies, procedures and rules. Exercises good judgment, flexibility, creativity, and sensitivity in response to changing situations during shifts.
• Operates and cleans all food and beverage equipment in pro-shop and patio areas.
• Must flex duties and responsibilities and multitask throughout shift.
• Must follow preventative maintenance guidelines regarding cart fleet.
• Assist with janitorial duties in and around the clubhouse and cart storage area as needed.
• Evening, weekend, and holiday work required with an ability to work a flex schedule and duties.
• Ability to work independently and as a member of a team.
• Maintains a regular and consistent record of onsite attendance and punctuality according to policy guidelines.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• Supervises employees in their assigned workspace under the guidance and final approval of the Pro Shop Supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or general education degree required
• 2 years of experience in a golf operations, golf pro-shop or equivalent type experience required
• Experience working in a retail space highly preferred
• Experience working and servicing in an active adult community highly preferred
• Must have advanced knowledge and experience using Microsoft Office Suite to include Publisher and Excel

CERTIFICATES, LICENSES, REGISTRATIONS

• Must obtain and maintain for duration of employment, an Arizona Food Handlers Card
• Must obtain and maintain for duration of employment, an Arizona Liquor Law Training Certification
• Valid Arizona driver's license and good driving record for insurance purposes
• Valid Arizona driver’s license must be maintained at all times
• Must obtain and maintain for duration of employment, a Certified Food Protection Managers Card within 30 days of hire

PHYSICAL DEMANDS

Work is conducted in a dynamic, fast-paced office and golf course settings with moderate to loud noise levels. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The following are representative illustrations of requirements-sitting or standing for extended periods of time in both an office setting, golf course venues, indoor and outdoor, potentially, limited offsite locations to and from their assigned work area and includes various weather conditions to include extreme heat.

On occasion, the individual may be required to lift up to 50 pounds independently, anything greater than 50 pounds with assistance.

Work involves walking, talking, hearing, using hands to handle, feel, touch, move, or operate objects and tools to include computers and office equipment. Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee may be exposed to inside temperatures and outside weather conditions.

The employee is occasionally exposed to wet, heat and or humid conditions.

The noise level in the office environment is usually moderate but may increase during events.

NOTICE

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties as required by their manager.

Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers, and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN "AT WILL" EMPLOYMENT.