Customer Experience Pro | Flexible Time Off & Wellness Perks

Kids for the Future; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits and compensation

Wellness program with cash incentives

Ride Share Programs

Flexible time off

Job summary

PING, Inc. in Phoenix, AZ is seeking a Customer Service Representative to deliver quality support to customers and sales teams. This full-time, non-exempt role requires a high school diploma and at least one year of related experience.

You will handle inbound calls and emails, track orders, resolve issues, and coordinate with credit, manufacturing, and freight teams to ensure timely delivery. A strong communication skillset and proficiency with Microsoft Office are expected.

Qualifications

• Requires a High School diploma or GED plus a minimum one year directly related Customer Service experience.
• Proficient computer knowledge, including PING’s mainframe application.
• Ability to provide outstanding customer service and recover from errors.
• Strong communication and listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with order status, returns, and billing/shipment corrections.

Responsibilities

• Answer inbound calls and emails, assess customer needs and provide solutions.
• Keep customers informed on order status and resolve post-order issues.
• Drive repeat business through excellent service and product knowledge.
• Liaise between customers, manufacturers, and freight carriers.
• Maintain knowledge of PING products and production processes.
• Authorize returns and repairs for no-charge consideration.
• Submit credit/debit requests and correct shipments with Credit Department.
• Collaborate with Customer Service Analyst Team to ensure order accuracy.
• Understand credit process to answer inquiries about balances and shipments.

Skills

Customer service

Phone and email support

Problem solving

Effective communication

Microsoft Office

Education

High school diploma or GED

Tools

Mainframe application

Microsoft Office

Job description

PING, Inc. in Phoenix, AZ is seeking a Customer Service Representative to deliver quality support to customers and sales teams. This full-time, non-exempt role requires a high school diploma and at least one year of related experience.

You will handle inbound calls and emails, track orders, resolve issues, and coordinate with credit, manufacturing, and freight teams to ensure timely delivery. A strong communication skillset and proficiency with Microsoft Office are expected.