Customer Service Representative

Flint Central Inc.; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Flint Central Inc. in Philadelphia, PA, is seeking a Customer Service Representative to join a dedicated local team.

The role focuses on handling customer inquiries, resolving issues, and ensuring satisfaction across multiple channels, while assisting with order processing and maintaining accurate interaction records. The position emphasizes strong communication, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Customer-centric approach.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues to ensure customer satisfaction.
• Assist with order processing and maintain records of interactions.
• Use CRM to track and manage customer interactions and respond promptly.

Skills

Strong communication

Customer-centric

CRM experience

Team collaboration

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM system

Job description

Flint Central Inc., a prominent player in the manufacturing sector, is seeking a Customer Service Representative in Philadelphia, PA. This is a full-time position offering a competitive compensation and benefits package.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. You will also assist with order processing and maintain accurate records of customer interactions.

You will be part of a dedicated team in Philadelphia, PA, where you will collaborate closely with colleagues to deliver exceptional customer service. Your daily tasks will involve handling customer inquiries, resolving issues, and providing support through various channels such as phone, email, and chat. You will use a customer relationship management (CRM) system to track and manage customer interactions, ensuring timely and effective responses. The workplace is designed to foster a supportive and inclusive environment, with regular team meetings and open communication channels. You will need to have strong communication skills, a customer-centric mindset, and the ability to work efficiently in a fast-paced setting. Additionally, you will be expected to adhere to company policies and procedures, and to continuously seek opportunities to improve your skills and knowledge.

The compensation for this position is typically discussed during the interview process, where the candidate and the employer can negotiate and agree on a suitable salary. While the interview is the primary time to discuss pay, it's important to note that the final offer may also include other forms of compensation such as bonuses or profit-sharing. However, specific details about benefits, such as health insurance, retirement plans, or paid time off, are not provided at this stage and would be discussed further if the candidate advances to the offer stage. The employer may also consider factors such as the candidate's experience, the local job market, and the company's budget when determining the pay for this role.

To excel in this role, you should have a high school diploma or equivalent, excellent communication skills, and a customer-centric approach. Previous experience in customer service is preferred.

• Handling customer inquiries, resolving issues, maintaining accurate records, assisting with order processingHigh school diploma or equivalent, excellent communication skills, customer-centric approach, previous experience in customer service preferred