Customer Service Rep

Flint Summit Solutions; Pittsburgh (Allegheny County); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision plans

401(k) or pension

Tuition reimbursement

Job summary

Flint Summit Solutions in Pittsburgh, PA is seeking a Customer Service Representative to manage client interactions, resolve software questions, and maintain a positive user experience. You will respond to inquiries, provide technical support, assist with onboarding, and collaborate with product teams to relay feedback.

English proficiency and CRM familiarity are valued as you help customers maximize our software solutions.

Qualifications

• Experience in customer service or technical support environments.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to work in a fast-paced environment.
• Basic understanding of software applications and troubleshooting.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to client inquiries and concerns promptly and professionally.
• Provide technical assistance and troubleshooting for software products.
• Maintain detailed records of client interactions and support requests.
• Collaborate with product development to relay client feedback and improvements.
• Assist in onboarding new clients for a smooth experience.
• Stay updated on industry trends to enhance support offerings.

Skills

Customer service experience

Communication skills

Technical support

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Flint Summit Solutions, a software development company in Pittsburgh, PA, seeks a Customer Service Representative for a FULL_TIME position. This role involves managing client interactions, ensuring satisfaction with our software solutions, and maintaining a positive customer experience.

Daily tasks include responding to client inquiries, troubleshooting software issues, and providing technical support. You will also assist with account management, gather feedback, and contribute to improving our services based on client needs.

You will work in a collaborative environment with a team of software developers and other customer service representatives. Our office is located in Pittsburgh, PA, where we promote a supportive and inclusive workplace culture.

The salary range for this position is between $48,000 and $65,014 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Additionally, the company offers retirement plans such as a 401(k) or pension scheme, allowing employees to save and invest for their future. Professional development opportunities are also available, such as tuition reimbursement or access to online courses and workshops, to help employees enhance their skills and advance their careers.

Applicants should have previous customer service experience, strong communication skills, and a basic understanding of software applications. Proficiency in English is required, and familiarity with CRM systems is a plus.

What you will do:

1. Respond to client inquiries and concerns promptly and professionally, ensuring their needs are met.
2. Provide technical assistance and troubleshooting support to clients, helping them resolve issues with our software products.
3. Maintain detailed records of client interactions and support requests, ensuring accurate documentation for future reference.
4. Collaborate with the product development team to gather client feedback and suggest improvements to our software solutions.
5. Assist in the onboarding process for new clients, ensuring they have a smooth and successful experience with our products.
6. Stay up-to-date with industry trends and best practices in customer service, applying this knowledge to enhance our support offerings.

What we need:

1. A high school diploma or equivalent, with a preference for candidates with a background in customer service, technical support, or a related field.
2. Previous experience in customer service, either in a corporate or technical support environment.
3. Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
4. Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
5. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
6. Attention to detail and the ability to work accurately and efficiently in a fast-paced environment.