Customer Service Representative

Doggett Freightliner; Pharr (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

Doggett Freightliner is seeking a dedicated Customer Service Representative in Pharr, TX. You will respond to inquiries, assist with orders, and track shipments to ensure a positive customer experience.

The role requires excellent communication, problem-solving abilities, and the flexibility to work across channels. This on-site position emphasizes teamwork and accurate records management for customer interactions.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree is a plus.
• Previous experience in customer service or related field preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and customer service software.
• Ability to work flexible hours as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and tracking.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Identify and elevate priority issues to the appropriate team.

Skills

Customer service

Communication

Problem solving

Multi-channel support

Records management

Tech savvy

Flexible hours

Education

High school diploma

Associate or bachelor’s degree a plus

Tools

CRM software

MS Office

Job description

Position:Customer Service Representative

Location: Pharr, TX

Customer Service Representative

Location: Pharr, TX 78577

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team in Pharr, TX. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and tracking.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Identify and elevate priority issues to the appropriate team.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Previous experience in customer service or related field preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and customer service software.
• Ability to work flexible hours as needed.