Customer Service Representative - Leach Animal Hospital

Leach Animal Hospital; Mashpee (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay, based on experience

Medical, dental, vision, and life insurance

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts

PTO and parental leave

401(k) with company match

401(k) match

Job summary

A respected veterinary clinic in Mashpee is seeking a Full-Time or Part-Time Customer Service Representative. The role focuses on client interaction, scheduling, and maintaining records in a fast-paced environment. Ideal candidates will have 2+ years of veterinary client service experience, be detail-oriented, and demonstrate excellent communication skills. This position offers competitive pay and various benefits.

Qualifications

• 2+ years of veterinary client service experience is required.
• Must be organized and detail-obsessed.
• Should be calm and compassionate under stress.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Tech-savvy with experience navigating digital systems and patient charts.

Responsibilities

• Greeting clients warmly both in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Maintaining accurate records and updating patient files.
• Maintain accurate records and update patient files.
• Support the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Help to ensure a calm, organized, and welcoming lobby experience.

Skills

Veterinary client service experience

Strong communication skills

Multitasking

Tech-savviness

Detail-oriented

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk. At Leach Animal Hospital, we’re more than just a veterinary clinic — we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time or Part-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. We’re a well-established, fast-paced hospital with deep roots in our community and a commitment to delivering progressive, high-quality care.

If you’re looking to join a team where collaboration, support, and fun go hand-in-hand with exceptional medicine, you’ve found the right place.

Why You'll Love Us

• Cutting-Edge Care with Heart — Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Loyal Clients, Lasting Bonds — Our clients trust us because we take the time to listen, educate, and care. We’ve built strong, lasting relationships in Mashpee by putting pets and their people first.
• Growth & Teamwork Culture — We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What You’ll Be Doing

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You’re a Great Fit If You...

• Have 2+ years of veterinary client service experience.
• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

The Perks + Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Apply

Want to work somewhere you can grow, belong, and be part of something special? Apply today! Check us out at: www.leachanimalhospital.com • Encore Vet Group: www.encorevet.com