Customer Service Representative

Crespo Insurance Agency; Pennsauken Township (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Professional Development

Job Stability in a growing industry

Job summary

Crespo Insurance Agency is seeking a professional Customer Service Representative in New Jersey. You will ensure a positive customer experience, respond to inquiries, and maintain accurate records while delivering excellent service. Knowledge of insurance products is preferred and Spanish fluency is required.

The role requires detail orientation, friendly communication, and strong organizational skills, with opportunities for professional development in a growing agency.

Qualifications

• Knowledge of insurance products
• MUST SPEAK FLUENT SPANISH
• High school diploma/GED required
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions and review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Spanish fluency

Customer service

Attention to detail

Time management

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactionsReview audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• MUST SPEAK FLUENT SPANISH
• High school diploma/GED required
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications