Customer Service Representative

Restivo; Johnston (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for growth

Supportive team environment

Job summary

Restivo's Heating & Air Conditioning in Johnston, RI is seeking a Customer Service Representative. You will be the first point of contact, answering incoming calls, scheduling service appointments, and helping ensure every customer has a positive experience from their first interaction.

You will maintain customer records in ServiceTitan, communicate with technicians, and support the team with administrative duties. Ideal candidates have 1–2+ years in customer service and are detail-oriented.

Qualifications

• 1–2+ years of customer service, call center, or office experience preferred.
• HVAC, plumbing, electrical, or other home-services experience is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay calm in a fast-paced environment.
• Comfortable working with computers and learning new software.
• ServiceTitan experience is a plus, but not required.
• Positive, professional, and customer-focused attitude.
• Dependable team player who takes pride in providing excellent customer service.

Responsibilities

• Serve as a friendly and professional first point of contact for customers
• Answer inbound calls and assist customers with scheduling service and maintenance appointments
• Listen to customer needs and determine the appropriate next steps
• Schedule and confirm appointments accurately
• Follow up with customers regarding appointments, service needs, and questions
• Maintain accurate customer information and service records in ServiceTitan
• Communicate professionally with technicians and internal team members
• Help resolve customer concerns and escalation issues when appropriate
• Provide customers with clear and accurate information regarding appointments and services
• Maintain a positive, helpful, and professional attitude in every customer interaction
• Support the team with other administrative and customer service responsibilities as needed

Skills

Customer service

Call center

Communication

Organizational skills

Multitasking

ServiceTitan

Tools

ServiceTitan

Job description

295 Scituate Ave, Johnston, RI 02919 | RI: [phone] | MA: [phone]

Position:Customer Service Representative

Location: Johnston, RI

Job Id:161

# of Openings:1

NOW HIRING: Customer Service Representative | Johnston, RI | Full-Time

In this role, you’ll be one of the first points of contact for our customers. You’ll answer incoming calls, schedule service appointments, assist customers with questions, and help ensure every customer has a positive experience from their first interaction with us.

What You’ll Do:

• Serve as a friendly and professional first point of contact for customers
• Answer inbound calls and assist customers with scheduling service and maintenance appointments
• Listen to customer needs and determine the appropriate next steps
• Schedule and confirm appointments accurately
• Follow up with customers regarding appointments, service needs, and questions
• Maintain accurate customer information and service records in ServiceTitan
• Communicate professionally with technicians and internal team members
• Help resolve customer concerns and escalation issues when appropriate
• Provide customers with clear and accurate information regarding appointments and services
• Maintain a positive, helpful, and professional attitude in every customer interaction
• Support the team with other administrative and customer service responsibilities as needed

What We’re Looking For:

• 1–2+ years of customer service, call center, or office experience preferred
• HVAC, plumbing, electrical, or other home-services experience is a plus
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Comfortable working with computers and learning new software
• ServiceTitan experience is a plus, but not required
• Positive, professional, and customer-focused attitude
• Dependable team player who takes pride in providing excellent customer service

Why You’ll Love It Here:

• Competitive hourly pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement
• Supportive, team-oriented work environment
• Opportunity to build a career with an established HVAC company

Restivo's Heating & Air Conditioning is an Equal Opportunity Employer. All candidates must pass a pre-employment criminal background screening upon hire.