Customer Service Representative

QUALITY EQUIPMENT DISTRIBUTORS; Pasadena (TX); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Opportunity for advancement

Career growth opportunities

Résumé du poste

Quality Equipment Distributors, Inc. in Pasadena, TX is seeking a Customer Service Representative to join our team. You will identify customer needs, process requests, escalate issues, and provide helpful solutions to ensure a great service experience with our company.

The ideal candidate is friendly, computer savvy, and able to stay calm under pressure. Responsibilities include handling inbound calls and emails, data entry for orders, and coordinating with departments to manage product

Qualifications

• High school diploma or GED required.
• Strong attention to detail and communication skills.
• Proficiency with Excel or Word and data entry.
• Ability to work well under pressure, multi-task and self-manage.
• Highly organized with time-management skills.
• Experience in distribution/technical sales preferred but not required.

Responsabilités

• Handle a high volume of inbound calls and emails.
• Maintain existing account relationships through daily communication.
• Enter data for order processing accurately.
• Coordinate with departments to manage product/rental availability and service lead times.
• Identify customer needs and provide effective solutions.
• Support development of new business opportunities and customers.
• Build rapport and trust through strong customer service techniques.
• Follow up on quotes and orders with vendors and customers.
• Assist with trade show coordination when needed.

Connaissances

Communication skills

Attention to detail

Excel proficiency

Time management

Multitasking

Formation

High school diploma/GED

Outils

Excel

Word

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Manage existing account relationships through regular, daily communication and interaction with other team members
• Data entry for order processing
• Work closely with various departments to manage product/rental availability and service lead times
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Assist with development of new business opportunities and customers
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Daily quote and order follow up with vendors and customers by phone or via email
• Assist with coordination of and occasionally attend trade shows

Qualifications

• High school diploma/GED
• Previous experience in distribution/technical sales or non-destructive sales in a similar role is preferred but not required
• Strong attention to detail
• Exceptional written and verbal communication skills
• Excellent computer skills with proficiency in Excel or Word
• Ability to work well under pressure, multi-task and self manage
• Highly organized with the ability to prioritize projects and manage time effectively