Customer Service Representative

LRSolutions, LLC; Parma (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

LRSolutions, LLC in Parma, OH is seeking a Customer Service/Sales Support professional to quote products, forecast parts, and coordinate with quality and engineering teams. The role involves ERP data entry, order processing, and collaboration across departments to meet customer needs.

Ideal candidates have 1–3 years in customer service within a manufacturing environment, strong communication, and familiarity with ERP systems. Bachelor's degree preferred; high school diploma required.

Qualifications

• Excellent communications skills (written and verbal) and presentation abilities.
• Strong analytical skills and attention to detail.
• Experience with Microsoft Dynamics NAV.
• Sound negotiation skills and conflict resolution.
• Excellent organizational skills and results oriented.
• Interpersonal skills: listening, collaboration, trust-building.
• Able to manage multiple tasks and meet deadlines.
• Ability to communicate with staff and management at all levels.
• 1-3 years of Customer Service experience; manufacturing experience preferred.
• Aerospace or Medical experience is a plus.

Responsibilities

• Work with Sales Representative to quote products to customers promptly and efficiently.
• Forecast parts with customers based on usage and production plans.
• Address quality and engineering requests with coordination from supervisors and QA teams.
• Enter sales orders and quotes into the ERP system.
• Review POs for materials specs, packaging, and pricing; advise customers.
• Review customer prints for dimensions and specs.
• Process returned orders, arrange replacements, and coordinate QA with teams.
• Coordinate strategic metal purchases with procurement and monitor precious metals on contracts.

Skills

Customer service

Communication skills

Microsoft Dynamics NAV

Negotiation

Education

Bachelor's degree in business administration

High School Diploma

Tools

Microsoft Dynamics NAV

Job description

Supports and drives high levels of customer satisfaction for assigned accounts by providing excellent, prompt, and courteous support.

Duties and Responsibilities:

• Work closely with Sales Representative to quote products to customers in a timely and efficient manner.
• Work with customers to forecast parts based on historical usage and knowledge of customers’ production plans.
• Respond to customers’ quality and engineering requests and provide feedback through coordination with supervisor and the company quality and engineering teams.
• Manage and enter sales orders and quotes into the company ERP system.
• Review customer purchase orders for details about material specifications, packaging, and pricing, and make recommendations to the customer regarding those items.
• Review customer prints for accurate part dimensions, material specifications, and other critical items.
• Process returned sales orders into the ERP system, arrange for parts to be returned, coordinate shipment of replacement products, and work with company and customers’ quality and engineering teams to address issues.
• Team with the procurement department to coordinate strategic purchases of metals and alloys in order to fulfill customer needs, as well as monitor existing ounces of precious metals on customers’ contracts.

Qualifications:

• Excellent communications skills (written and verbal), including presentation skills.
• Good analytical skills.
• Experience with Microsoft Dynamics NAV.
• Sound negotiations skills.
• Excellent organizational skills, result oriented.
• Excellent interpersonal skills (listening, collaborative, trust-building).
• Detail-oriented and self-motivated.
• Writing and proofreading.
• Comfortable with technology and technical information.
• Ability to communicate effectively with staff and all management levels.Ability to manage multiple tasks and meet deadlines.
• Ability to lead project groups consisting of members with varying skills and knowledge located around the world.
• 1-3 years Customer Service experience, manufacturing environment experience or equivalent preferred.
• Aerospace or Medical experience a plus.

Education:

• Bachelor’s degree in business administration preferred
• High School Diploma or equivalent required

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Must be legally authorized to work in the US without sponsorship for employment visa status now or in the future.

Please no third-party recruiting agencies.