Customer Service Representative

LRSolutions, LLC; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

Flexible Spending Account

401(k) & Profit-Sharing Plan

Discretionary Bonus Plan

Disability Insurance

PTO

Paid Holidays

Employee Assistance Program

Tuition Reimbursement

On-Site Fitness Center

Job summary

LRSolutions, LLC is a Cleveland-based company seeking a Customer Service/Sales support role. You will quote products to customers, assist with forecasting parts, and coordinate with Sales, QA, and Engineering to ensure on-time, accurate orders.

The position emphasizes communication, organization, and ERP accuracy. Responsibilities include handling customer orders, ensuring correct material specs, and processing returns through the ERP system.

Qualifications

• Excellent written and verbal communication, including presentation skills.
• Strong analytical and problem-solving abilities.
• Experience with ERP systems, especially Dynamics NAV, is preferred.

Responsibilities

• Quote products to customers in a timely, accurate manner in coordination with Sales.
• Forecast parts based on historical usage and customers' production plans.
• Respond to quality and engineering requests and coordinate with QA and Eng teams.

Skills

Communication skills

Analytical skills

Negotiation

Organizational skills

Interpersonal skills

Detail-oriented

Writing & proofreading

Technical aptitude

Multi-tasking

Leadership (global teams)

Customer service experience

Education

Bachelor's degree in business administration preferred

High School Diploma or equivalent

Tools

Microsoft Dynamics NAV

Job description

Join a team of exceptional people in an environment with a great culture. Regularly host events that allow you to connect with individuals across departments as well as events that include your family!

2026 Benefits

• Medical, Dental & Vision Insurance eligible 1st of the month after 30 days of service
• Life Insurance eligible 1st of the month after 30 days of service
• Flexible Spending Account & Dependent Care Account
• Robust 401(k) & Profit-Sharing Plan- match begins after 6 months of completed service
• Discretionary Bonus Plan
• Disability Insurance
• PTO
• Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee-Only, On-Site Fitness Center

Wellness

• Corporate lunches, raffles, events (cornhole and softball tournaments), festivals, offsite holiday parties, etc.
• Employee-only private gym open 6 days a week

Summary

Supports and drives high levels of customer satisfaction for assigned accounts by providing excellent, prompt, and courteous support.

Duties and Responsibilities

• Work closely with Sales Representative to quote products to customers in a timely and efficient manner.
• Work with customers to forecast parts based on historical usage and knowledge of customers’ production plans.
• Respond to customers’ quality and engineering requests and provide feedback through coordination with supervisor and the company quality and engineering teams.
• Manage and enter sales orders and quotes into the company ERP system.
• Review customer purchase orders for details about material specifications, packaging, and pricing, and make recommendations to the customer regarding those items.
• Review customer prints for accurate part dimensions, material specifications, and other critical items.
• Process returned sales orders into the ERP system, arrange for parts to be returned, coordinate shipment of replacement products, and work with company and customers’ quality and engineering teams to address issues.
• Team with the procurement department to coordinate strategic purchases of metals and alloys in order to fulfill customer needs, as well as monitor existing ounces of precious metals on customers’ contracts.

Qualifications

• Excellent communications skills (written and verbal), including presentation skills.
• Good analytical skills.
• Experience with Microsoft Dynamics NAV.
• Sound negotiations skills.
• Excellent organizational skills, result oriented.
• Excellent interpersonal skills (listening, collaborative, trust-building).
• Detail-oriented and self-motivated.
• Writing and proofreading.
• Comfortable with technology and technical information.
• Ability to communicate effectively with staff and all management levels.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lead project groups consisting of members with varying skills and knowledge located around the world.
• 1-3 years Customer Service experience, manufacturing environment experience or equivalent preferred.
• Aerospace or Medical experience a plus.

Education

• Bachelor’s degree in business administration preferred
• High School Diploma or equivalent required