Customer Service Representative

L0766 Mercedes-Benz of Paramus; Paramus (NJ); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Employee Stock Purchase Plan

Paid Holidays & PTO

Disability Insurance

Life Insurance

Vehicle Purchase Discount

Wellness Programs

Lithia Learning Center

Job summary

Lithia & Driveway owns L0766 Mercedes-Benz of Paramus and is now hiring part-time Customer Service Representatives. Pay ranges from $18.00 to $20.00 per hour based on experience, with an extensive benefits package and total rewards.

The position requires 2+ years in a customer-facing role, dealership experience is a plus, and a valid driver's license. You will contribute to daily reporting, training, and proactive customer follow-up in a fast-paced environment.

Qualifications

• 2+ years in an administrative, customer-facing role.
• Dealership experience preferred but not required.
• Attention to detail and sense of urgency.
• Courteous and professional communication.

Responsibilities

• Provide customer follow-up and track progress in reports.
• Prepare monthly analyses and reports and understand manufacturer data.
• Conduct introductory training for new Customer Contact Center agents and support team.

Skills

Customer-facing experience

Detail-oriented

Communication skills

Valid driver’s license

2+ years experience

Education

High School diploma or equivalent

Job description

Dealership: L0766 Mercedes-Benz of Paramus Mercedes-Benz of Paramus NOW HIRING Customer Service Representatives! Pay: $18-20 per hour, based on experience Schedule: Part-time

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

We’re looking for performance‑minded individuals that will help us continue to drive success.

What You’ll Bring:

• 2+ years of experience in an administrative, customer‑facing role
• Dealership experience preferred but not required
• Strong attention to detail and sense of urgency
• Courteous and professional communication skills
• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

• Provide customer follow‑up, recording and tracking progress in Daily Contact Tracker.
• Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications.
• Conduct introductory training of new Customer Contact Center agents and proactively support team.

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Total Rewards: The hourly wage range for this position is $18.00 to $20.00. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.