Customer Service Representative

Firstsource Healthcare; Palm Bay (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Firstsource Healthcare in Palm Bay, Florida, is seeking a bilingual Customer Service Representative (Spanish/English). This onsite role offers $19.50 per hour and requires excellent communication, data entry accuracy, and the ability to handle customer inquiries with professionalism.

Key duties include guiding new hires, updating training materials, leading in the manager's absence, resolving issues per SOP, and maintaining account records.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment.
• Strong written and verbal communication.
• Able to troubleshoot and resolve customer issues in a timely manner.
• Detail-oriented with accurate data entry.
• Ability to multi-task and meet department deadlines.

Responsibilities

• Provide support to customers and partners with day-to-day questions.
• Assist in new hire training and onboarding.
• Create and update training materials.
• Lead in absence of the Customer Support Manager.
• Offer information and assist customers via phone and email.
• Resolve problems per SOP and follow up for resolution.
• Verify company information using governmental websites for accounts.
• Troubleshoot website issues; escalate to Tier2 when needed.
• Document account information and track trends in spreadsheets.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

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Customer Service Representative

Date: Aug 17, 2026

Location: Palm Bay, Florida, US

Requisition ID: 23378

Description

Bilingual Sr. Customer Support Representative - (Spanish/English)

$19.50/hr

Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905

Essential Job Functions

• Provide support and assistance to fellow partners that may have questions during their day to day duties assisting customers.
• Assist in new hire training and onboarding.
• Assist with updating/creating training materials.
• Take on a leadership role in the absence of the Customer Support Manager.
• Provide information to customers by verifying their request; answering questions; and offering assistance. Communicate with customers using established phone and email etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites to set up and maintain accounts daily.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Track and document account information on various spreadsheets to track daily/monthly trends.
• Other duties as assigned.

Position Requirements

• High school diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment.
• Ability to become familiar with company products and navigate systems in a reasonable amount of time.
• Ability to communicate effectively verbally and in writing.
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner.
• Ability to perform detailed, accurate data entry and meticulous attention to detail.
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines.
• Ability to maintain cooperative effective working relationships within company.
• Support a team environment, focused on the greater good and eager to pitch in to help when needed.