Senior Customer Service Representative

Firstsource Healthcare; Palm Bay (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Firstsource Healthcare in Palm Bay, FL is seeking a Senior Customer Service Representative for an in-office role at 2330 Commerce Park Dr NE. You will identify customer questions, provide solutions, and guide callers to the right departments.

Requires at least one year in a call center, a high school diploma or GED, strong phone and computer skills, and a customer-first attitude. Pay is $16/hour, bilingual $17/hour.

Qualifications

• Minimum one year of Call Center experience.
• High school diploma or GED required.
• Ability to talk on the phone and navigate a computer.
• Strong customer service orientation and problem-solving.

Responsibilities

• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Skills

Call Center

Customer Service

Multitasking

Phone Skills

Computer Proficiency

Bilingual

Education

High school diploma or GED

Job description

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Senior Customer Service Representative

Date: Aug 17, 2026

Location: Palm Bay, Florida, US

Requisition ID: 23377

Description: Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905

Requirement: You must have previous experience working in a call center to be considered

Pay Rate:$16/hr. / Bilingual $17.00/hr

Duties and responsibilities:

• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint/question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Education:

• High school diploma or equivalent (GED) required.

Experience & Abilities:

• Minimum one year of Call Center experience required.
• Helpful, friendly customer service experience is required.
• Able to talk on the phone and navigate a computer at the same time.
• Able to read notes within the computer system to answer questions.
• Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
• Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).