Customer Service Representative

AppleOne Employment Services; Orlando (FL); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services is seeking a customer service representative to support a healthcare licensing and credentialing team across Florida in a remote capacity. The role focuses on answering questions, updating records, and guiding applicants and professionals through eligibility steps in a high-volume setting.

The position emphasizes accuracy, professionalism, and strong customer care, with a structured call center schedule and the potential for ongoing temporary engagement.

Qualifications

• 3 to 5 years of customer service experience, preferably in a healthcare call center.
• Experience researching information and providing accurate, timely responses.
• Ability to navigate multiple computer systems and document interactions.
• Strong communication, problem solving and attention to detail.
• Must be able to complete a Level 2 background check.

Responsibilities

• Assist applicants, healthcare professionals, and licensees with licensing, eligibility and credentialing questions.
• Research licensing inquiries and provide accurate information to customers.
• Review information, assist with eligibility determinations, and document interactions.
• Update records across multiple computer systems and applications.
• Provide technical guidance and customer support in a high-volume inbound environment.
• Work independently in a remote environment and know when to seek assistance.

Skills

Customer service

Healthcare call center experience

Research information

Attention to detail

Communication skills

Problem solving

Remote work experience

Job description

Job Summary

Customer Service Representative needed for an ongoing temporary opportunity supporting a healthcare services team with licensing and credentialing inquiries for healthcare professionals throughout Florida. This role is ideal for a dependable customer service professional with healthcare call center experience who enjoys helping people, researching information, and providing accurate guidance in a high-volume environment.

In this remote role, you will support applicants, licensees, and healthcare professionals by answering questions, updating records, and helping customers understand eligibility requirements and next steps. You will be part of a mission-driven environment where your work helps improve service response times for the professionals who care for Florida communities.

This opportunity offers meaningful work, a structured call center schedule, and the chance to join a supportive team that values accuracy, professionalism, and strong customer care.

Key Responsibilities

• Assist applicants, healthcare professionals, and licensees with questions related to professional licensing, eligibility, and credentialing.
• Research licensing inquiries and provide accurate, clear, and timely information to customers.
• Review customer information, assist with eligibility determinations, and document interactions according to established procedures.
• Update and maintain records across multiple computer systems and applications.
• Provide technical guidance and customer support while managing a high volume of inbound inquiries.
• Work independently in a remote environment while knowing when to escape questions or request additional support.

Compensation and Benefits

• Pay: $20 per hour.
• Job type: Ongoing temporary contract.
• Schedule: Monday through Friday, with shifts from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM.
• Call center hours: Monday through Friday, 8:00 AM to 6:00 PM.
• Work arrangement: Remote.
• Location note: Only candidates local to Tallahassee will be considered for longer‑term roles.
• Level 2 background check is required.

Required Qualifications and Skills

• Support licensing and credentialing inquiries for healthcare professionals and applicants.
• Research customer questions and provide accurate information regarding eligibility and requirements.
• Maintain records and document customer interactions across multiple systems.
• Handle high-volume customer inquiries in a professional call center environment.
• 3 to 5 years of customer service experience, preferably in a healthcare call center or related healthcare support setting.
• Previous experience assisting customers with detailed, regulated, or process‑driven information.
• Ability to navigate multiple computer systems and applications while speaking with customers.
• Strong communication, problem‑solving, and customer service skills.
• Excellent attention to detail, accuracy, and follow‑through.
• Ability to research information and explain requirements clearly and professionally.
• Stable work history and a dependable, professional approach to daily responsibilities.
• Ability to learn and follow detailed procedures in a primarily remote work environment.
• Must be able to complete a Level 2 background check.

Preferred Qualifications

• Insurance, medical, or healthcare‑related customer service experience.
• Experience in a high‑volume inbound call center environment.
• Familiarity with licensing, credentialing, eligibility review, or healthcare administrative processes.
• Local to Tallahassee for potential longer‑term consideration.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.