Customer Service Representative

HUB International; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service Representative to join their remote team. In this exciting role, you will assist customers in navigating their travel insurance options, ensuring they receive the best coverage for their needs. You'll engage with clients through various channels, providing exceptional service and support while staying informed about the latest industry trends. This position offers a unique opportunity to work from home, with comprehensive training and a supportive environment that fosters growth and learning. If you have a passion for helping others and thrive in a dynamic setting, this could be the perfect fit for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Internet Reimbursement

Qualifications

• Strong customer service skills and ability to work independently in a remote setting.
• Excellent communication with attention to detail.

Responsibilities

• Engage with customers to understand their travel insurance needs.
• Educate customers about insurance products and assist in comparisons.

Skills

Customer Service

Computer Skills

Communication Skills

Active Listening

Problem-Solving

Time Management

Remote Work Experience

Education

High School Diploma

Certifications in Customer Service or Insurance

Job description

Customer Service Representative

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful.

About Squaremouth:

Squaremouth was launched in 2003 with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand. We’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way.

Job Summary:

We are seeking a Remote Call Center Agent to assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans.

Customer Service Representative Responsibilities:

• Engage with customers via phone, email, and chat to understand their travel insurance needs.
• Educate customers about our insurance products, including coverage options, benefits, and pricing.
• Assist customers in comparing different insurance plans to help them make informed decisions.
• Address customer concerns, questions, and objections in a professional and courteous manner.
• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.

Requirements:

• Strong customer service and computer skills.
• Excellent written and oral communication.
• Attention to detail is imperative.
• Ability to work independently in a remote environment and manage time effectively.
• Remote/Work From Home experience preferred.
• Background verification must not inhibit ability to obtain insurance licenses.
• Candidates must have reliable internet/wifi - Internet connection speed-test required.
• Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
• Strong active listening and problem-solving abilities.
• Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.
• High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.

Training:

Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self-training.

Working Schedule:

Initial training is two - three weeks during regular business hours - Monday through Friday, 8am to 4pm ET. Scheduled shift hours begin after the successful completion of initial training.

• Operating hours: 8am to 10pm ET daily.
• Multiple fixed schedule options available.
• Must be willing and able to work all shifts including nights, weekends and holidays.

What we offer:

Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $17 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status.