Legal Customer Service Representative I (Russian Bilingual) (464178)

Love's Travel Stops; Oklahoma City (OK); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that has been a leader in the travel stop industry for decades. This exciting role offers a chance to provide exceptional customer service while working remotely. You'll handle inbound and outbound calls, ensuring members receive top-notch support. With a focus on career development and a range of benefits including tuition assistance and flexible scheduling, this position is perfect for those looking to grow in a dynamic environment. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is for you!

Benefits

Company funded tuition assistance program

Paid Time Off

Flexible Scheduling

401(k) – 100% Match up to 5%

Medical/Dental/Vision Insurance after 30 days

Competitive Pay

Career Development

Hiring Immediately

Qualifications

• Minimum 2 years in customer service required.
• Bilingual in English and Russian preferred.

Responsibilities

• Provide excellent customer service through calls to members and associates.
• Maintain an average call handle time of 6 ½ minutes or less.
• Input membership information accurately into the portal.

Skills

Exceptional communication skills

Interpersonal skills

MS Office proficiency

Typing speed of at least 35 WPM

Ability to work independently

Knowledge of legal terms

Education

High School Diploma or GED

Tools

Virtual communication tools

Job description

Req ID: 464178

TVC Pro-Driver is a member of the Love’s Family of Companies and offers a CDL protection subscription service with over thirty-five years of experience aiding drivers and fleets in reducing fines, avoiding downtime, and ensuring compliance, safety, and CSA score protection.

Benefits: Fuel Your Growth with Love's - company funded tuition assistance program, Paid Time Off, Flexible Scheduling, 401(k) – 100% Match up to 5%, Medical/Dental/Vision Insurance after 30 days, Competitive Pay, Career Development, Hiring Immediately

Job Responsibilities:

1. Provide excellent customer service through quality inbound and outbound calls to members, attorneys, and associates.
2. Achieve and maintain an average call handle time of 6 ½ minutes or less.
3. Handle at least 7 inbound calls per hour, making outbound calls as necessary.
4. Utilize no more than 30 minutes in Follow-Up status to document unavailable time after calls.
5. Input specific membership information into the TVC personal portal accurately.
6. Record member interactions precisely in files.
7. Explain procedures clearly and provide instructions to ensure members complete paperwork correctly.
8. Support translation services for calls, documents, and emails as needed (for bilingual roles).
9. Perform other duties as assigned and complete training modules per company standards.
10. Maintain effective communication with supervisors and staff through virtual channels.
11. Report unplanned leave or emergencies to the supervisor before shifts.
12. Maintain good attendance and submit leave requests at least 6 days in advance.
13. Stay informed about TVC Pro-Driver policies, plans, and procedures.

Qualifications:

Education: High School Diploma or GED required, or relevant work experience.

Experience: Minimum 2 years in customer service; bilingual in English and Russian preferred; familiarity with MS Office and data entry; typing speed of at least 35 WPM.

Skills:

• Exceptional communication and interpersonal skills, including telephone etiquette.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in virtual communication tools.
• Knowledge of legal terms is a plus.

Physical Requirements:

Ability to meet specific vision requirements such as close and distance vision, color perception, and focus adjustment.

Schedule:

• 40 hours per week, with overtime approved by management.
• Shift: Mon-Fri, 8am - 5pm CST, in a remote setting.

Location:

This position is remote.

About Love’s: Since 1964, Love’s has been a leader in travel stops and convenience stores, with over 630 locations across 42 states. The company values innovation, community support, and diversity, and includes subsidiaries like Gemini Motor Transport, Speedco, Musket, Trillium, and TVC Pro-Driver.