Customer Service Representative

IGT Solutions; Orlando (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Call Center Representative to join their dynamic Talent Acquisition Group. This remote position offers the opportunity to work in a fast-paced environment, assisting clients across the United States with their hospitality needs. As a representative, you will engage with customers, providing exceptional service while handling reservations and inquiries. The role requires flexibility with rotating shifts and a commitment to delivering a positive customer experience. Join a team that values adaptability and empathy, and enjoy the benefits of a supportive work culture.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Experience in call center or BPO settings is preferred.
• Strong customer service skills and a positive attitude.

Responsibilities

• Assist clients with reservations, modifications, and cancellations.
• Handle customer inquiries and provide timely responses.

Skills

Call center/BPO experience

Tech-savvy

Good typing skills

Multi-tasking and critical thinking

Customer service skills

Adaptability in a fast-paced environment

Empathy and patience

Education

High School diploma

Graduate degree

Job description

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Direct message the job poster from IGT Solutions

Team Lead - Talent Acquisition Group at IGT Solutions

Position: Call Center Representative/Customer Service Representative

Mode: Remote / Work from Home

Shift: 24*7 rotational shifts (5 days a week, 9 hours a day)

Willing to work during holidays and weekends is a must.

About the Campaign

During training, agents will learn about the Hospitality Sector, handling various tools, understanding property characteristics, correct phonetics, and guidelines to ensure excellent customer experience. They will handle calls from clients across the United States, assisting with reservations, modifications, cancellations, hotel policies, and general inquiries using designated tools.

Basic Qualifications

• Call center/BPO experience is preferred
• Tech-savvy
• Flexible with rotating schedules
• Good typing skills
• Multi-tasking and critical thinking abilities
• Ability to follow detailed procedures and guidelines
• Customer service skills with a positive attitude
• Understanding of hospitality (preferred)
• Adaptability in a fast-paced environment
• Empathy and patience with customers
• Timely response to customer inquiries
• Willingness to work overtime if needed

Education: Graduate or High School diploma in any discipline

Our policy promotes equal employment opportunities regardless of age, gender, race, religion, disability, or other protected characteristics, fostering a non-discriminatory environment.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Customer Service, Public Relations, Others
• Industries: Call Centers, Software Development, IT Services & Consulting

Referrals can double your chances of interview success at IGT Solutions.

Inferred Benefits

Medical insurance

Vision insurance

401(k)

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