Customer Service Representative

Halperns' Steak & Seafood; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

EFAP

Pre-Tax Savings

Profit Sharing

Career growth

Job summary

Halperns’ Steak & Seafood is seeking a Customer Service Representative in Orlando, FL. The role focuses on friendly, efficient service, order processing, and delivery support via phone, email, and internet to strengthen customer relationships with product knowledge and timely problem resolution.

We offer medical/prescription benefits after 30 days, dental/vision, EFAP, pre-tax savings, profit sharing, and opportunities for career growth within a family-oriented culture.

Qualifications

• 1 year of previous experience is required.
• Experience in the food industry is preferred.
• High School or Equivalent is required.

Responsibilities

• Serve as liaison between the Outside Sales Representative and customer.
• Develop and maintain customer relationships.
• Support and coordinate within assigned division and customer assignments.
• Manage customer orders manually and perform timely callbacks/emails to discuss edits and confirm orders.
• Maintain current product knowledge and system status to assist sales and customers.
• Provide product information and inventory details to Outside Sales Representatives.
• Arrange exception deliveries with Transportation and 3rd party partners.
• Support Outside Sales Representatives with order entry.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Multi-tasking

Problem solving

Education

High School or Equivalent

Job description

Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

Welcome to Halperns’! The dedicated employees who work at Halperns’ are passionately committed to this business and the customers they serve. Being part of Halperns’ means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute.

_ There’s a seat at our table for you… _

Customer Service Representative

Orlando, FL

Schedule: Monday - Friday 8:30am to 5:00pm

What we offer:

• Medical, Prescription Drug, EFAP Benefits after 30 days of employment
• Dental, vision and other voluntary plans
• Pre-Tax Saving Accounts
• Profit Sharing
• Family culture and career advancement opportunities

Position Summary:

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns’ Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Essential Functions:

• Serve as liaison between the Outside Sales Representative and customer.

• Develop and Maintain customer relationships.

• Supports and partners within assigned division and customer assignment.

• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.

• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.

• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information

• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns’.

• Support Outside Sales Representatives with order entry.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices
• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains)
• Understand USDA dietary regulations and commodities
• Ability to perform 10-key data entry

Educational & Experience Requirements:

• At least 1 year of previous experience is needed.
• Experience in food Industry is preferred
• High School or Equivalent

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Halperns’ Steak & Seafood values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Halperns’ Steak & Seafood customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Halperns’ Steak & Seafood. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.