Customer Service Representative

Regents Park at Aventura; Ojus (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Regents Park at Aventura is seeking a compassionate, organized Customer Service Representative to join our team. You will be the welcoming face for residents, families, and visitors, handling non-clinical questions and coordinating with multiple departments.

Responsibilities include responding to inquiries, escorting residents to activities, and ensuring accurate information about amenities and schedules. No prior experience is required; we value communication, confidentiality, and teamwork.

Qualifications

• High school diploma or equivalent.
• No previous customer-service experience required.
• Excellent communication and interpersonal skills.
• Compassionate, patient, dependable and professional demeanor.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Comfortable interacting with older adults and individuals with different needs.
• Ability to work collaboratively with residents, families, visitors, and facility departments.

Responsibilities

• Respond to telephone calls, emails, and in-person inquiries promptly and professionally.
• Welcome and assist residents, families, and visitors.
• Conduct daily resident rounds and follow up on requests and concerns; provide accurate information about facility, amenities, schedules, and services.
• Address customer-service concerns respectfully and escalate clinical, safety, or grievance matters to the appropriate team member.
• Coordinate non-clinical requests with nursing, dietary, activities, housekeeping, maintenance, therapy, social services, and other departments.
• Maintain accurate service logs and track requests through completion.
• Assist with family communication and meeting coordination.
• Safely escort residents to activities, therapy, and dining after completing training.
• Provide front-desk coverage during breaks and short absences.
• Manage multiple responsibilities while maintaining organization, professionalism, and confidentiality.

Skills

Customer service

Education

High school diploma

Job description

Our facility is seeking a compassionate, organized, and customer-focused individual to join our team.

As a Customer Service Representative, you will be one of the faces of our organization, providing exceptional service and support to our residents, their families, and visitors. You will serve as a welcoming and reliable point of contact, helping ensure that questions, concerns, and non-clinical needs are addressed promptly and respectfully.

Responsibilities:

• Respond to telephone calls, emails, and in-person inquiries promptly and professionally
• Welcome and assist residents, families, and visitors
• Conduct daily resident rounds and follow up on requests and concernsProvide accurate information about the facility, amenities, schedules, and available services
• Address customer-service concerns respectfully and elevate clinical, safety, or grievance matters to the appropriate team member
• Coordinate non-clinical requests with nursing, dietary, activities, housekeeping, maintenance, therapy, social services, and other departments
• Maintain accurate service logs and track requests through completion
• Assist with family communication and meeting coordination
• Safely escort residents to activities, therapy, and dining after completing the required training
• Provide front-desk coverage during breaks and short absences
• Manage multiple responsibilities while maintaining organization, professionalism, and confidentiality

Requirements:

• High school diploma or equivalent
• No previous customer-service experience required
• Excellent communication and interpersonal skills
• Compassionate, patient, dependable, and professional demeanor
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong organizational, problem-solving, and follow-through skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable interacting with older adults and individuals with different physical, cognitive, and communication needs
• Ability to work collaboratively with residents, families, visitors, and facility departments.