Customer Service representative

PASONA NA, INC; Novi (MI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical & dental insurance

Accrued PTO

401(k) with company match

Company holidays

Job summary

Pasona Inc. is seeking a full-time Import/Export Coordinator in Novi, MI to manage ocean/air and domestic freight operations. You will handle orders, maintain ERP records, and support inventory flow with precise data entry and cross-functional collaboration.

Required experience includes import/export operations, ERP familiarity, and strong Excel/Outlook skills; JP/EN bilingual capability is preferred. Hybrid work options available with standard schedules.

Qualifications

• Experience in import/export operations and inventory management.
• Understanding of international trade processes and Incoterms.
• Experience processing purchase orders, sales orders, and invoices.
• Familiarity with ERP systems.
• Proficiency in Microsoft Excel and Outlook.
• Strong attention to detail and organizational skills.
• Japanese-English bilingual proficiency preferred.

Responsibilities

• Coordinate import/export operations involving ocean, air, and domestic freight.
• Monitor inventory and support the flow of goods.
• Process purchase orders, sales orders, and invoices.
• Enter and maintain accurate records in the company's ERP system.

Skills

Import/export operations

Inventory management

ERP systems

Excel

Outlook

Attention to detail

Bilingual (JP/EN)

Tools

Excel

Outlook

ERP system

Job description

Employment Type: Full-time, Non-exempt

Salary: $50K-60K per year

Schedule: 35 hours per week / 7 working hours per day

Key Responsibilities

• Coordinate import/export operations involving ocean, air, and domestic freight.
• Monitor inventory and support the flow of goods.
• Process purchase orders, sales orders, and invoices.
• Enter and maintain accurate records in the company's ERP system.

Qualifications

• Experience in import/export operations and inventory management.
• Understanding of international trade processes and Incoterms.
• Experience processing purchase orders, sales orders, and invoices.
• Familiarity with ERP systems.
• Proficiency in Microsoft Excel and Outlook.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Japanese-English bilingual proficiency preferred.

Compensation & Benefits

• Overtime eligibility in accordance with applicable federal and state regulations.
• Discretionary bonus based on individual and company performance; bonuses are not guaranteed, and the program is subject to change.
• Accrued PTO, available from the start date.
• Medical and dental insurance, available from the start date.
• 401(k) with company matching, available from the start date. Matching details provided upon hire.
• Company holidays; holiday schedule provided after hire.

Work Schedule & Hybrid Options

• Flexible schedule options: 8:00 AM-4:00 PM, 9:00 AM-5:00 PM, or 10:00 AM-6:00 PM.
• Optional work from home on Fridays, plus two additional flexible work-from-home days per month.