Customer Service Representative

American Leak Detection; Northern (KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

American Leak Detection of Minnesota is seeking a Customer Service Representative to answer questions, schedule appointments, and dispatch technicians for daily jobs serving residential, commercial, and municipal customers.

The CSR will manage the customer experience, explain services, and coordinate an 8-hour daytime, full-time shift with occasional weekend availability; this is not a remote position. Benefits include 401(k), health and dental insurance, vision, and PTO.

Qualifications

• Excellent customer service and telephone skills.
• Excellent written and oral communication skills.
• Dispatching and scheduling experience is a must.
• Must live and be able to work in Minnesota.

Responsibilities

• Answering the phones.
• Explaining our services to potential clients.
• Manage the customer experience.
• Scheduling of appointments.
• Dispatch, routing, and scheduling of jobs for our technicians.

Skills

Customer service

Phone skills

Communication

Scheduling/Dispatch

Tools

Microsoft Office

Salesforce

Job description

The Customer Service Representative at American Leak Detection of Minnesota is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR)will help serve our residential, commercial, and municipal customers throughout the Minnesota area.

Benefits for our Customer Service Reps (CSRs):

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Salary: $23.00 - $25.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time
• Availability: General workday is Monday through Friday, occasional weekend availability may be required (this is not a remote position)

Customer Service Representative (CSR) Qualifications:

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries- a plus but not required
• Experience using Salesforce is a plus but not required
• Must live and be able to work in Minnesota
• Dispatching and scheduling experience is a must

About American Leak Detection:

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.