Customer Service Representative

American Leak Detection; Woodstock (GA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

A leading leak detection company is seeking a Customer Service Representative to manage customer inquiries, schedule appointments, and dispatch technicians. This is a full-time entry-level role requiring strong customer service skills and proficiency in Microsoft Office. Benefits include health insurance and 401(k).

Qualifications

• Excellent customer service and telephone skills.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office is required.

Responsibilities

• Answering the phones.
• Explaining our services to potential clients.
• Manage the customer experience.
• Scheduling of appointments.
• Dispatch, routing, and scheduling of jobs for our technicians.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Salesforce experience

Job description

Join to apply for the Customer Service Representative role at American Leak Detection.

Base pay range

$16.00/hr - $16.00/hr

The Customer Service Representative at American Leak Detection of NAME is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The CSR will help serve our residential, commercial, and municipal customers throughout the NAME area.

Benefits

• 401(k)


• Dental insurance


• Health insurance


• Paid time off

Core Responsibilities

• Answering the phones


• Explaining our services to potential clients


• Manage the customer experience


• Scheduling of appointments


• Dispatch, routing, and scheduling of jobs for our technicians


• Shift: 8 hour daytime shift, full-time


• Availability: General workday is Monday through Friday

Qualifications

• Excellent customer service and telephone skills


• Excellent written and oral communication skills


• Proficiency in Microsoft Office


• Experience in the plumbing, restoration, or construction industries - a plus but not required


• Experience using Salesforce is a plus but not required

About American Leak Detection

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Staffing and Recruiting