Call Center Representative Remote Position

Hibachibot Korean Bbq; Park City (UT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K

401K match

Medical

Dental

Vision

Bonuses

Work life balance

Amazing culture

Job summary

A growing medical device company is looking for a Remote Customer Care Representative to join their team. This position requires maintaining a positive attitude and providing excellent service to customers across various channels. Candidates should have at least 1 year of customer service experience, a high school diploma, and be familiar with Microsoft and NetSuite or Oracle. The job offers flexibility in scheduling and encourages a team-oriented approach. Benefits include 401K, medical, and work-life balance.

Qualifications

• Minimum of 1 year experience in Customer Service with measured metrics.
• Proven experience performing computer skills and managing multiple tasks.
• Prior experience in a call center environment is preferred.

Responsibilities

• Maintaining a positive and professional attitude toward customers.
• Communicating with customers and responding to inquiries promptly.
• Troubleshooting products following the complaint handling process.
• Coordinating with other departments to resolve issues.

Skills

Customer Service

Multitasking

Critical thinking

Computer skills

Education

High School Diploma or GED

Tools

Microsoft

NetSuite or Oracle

Job description

Call Center Representative Remote Position

A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!

The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.

Benefits

• 401K
• 401K match
• Medical
• Dental
• Vision
• Top compensation!
• Bonuses!
• Work life balance
• Amazing culture!!

Duties and Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
• Troubleshooting products following the complaint handling process.
• Communicate with and inform supervisor of any problems or issues that arise.
• Ensuring performance goals are met.
• Knowledgeable on systems, products, services, and best practice.
• Coordinating with other departments to resolve issues.
• Other duties as assigned.

Role Requirements

• Full time 12 pm to 8 pm with rotating weekends
• High School Diploma or GED
• Minimum of 1 year experience in Customer Service environment with measured metrics
• Proven experience being able to perform computer skills and strong at multitasking
• Prior experience providing customer support in a call center environment
• Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
• Microsoft and NetSuite or Oracle experience preferred

Competencies

• Confidently owns responsibilities, accepts constructive feedback, and provides the same.
• Comfortable with learning and ongoing development.
• Organized.
• Team player, who considers team success a priority over personal.
• Critical thinking.
• Ability to remain calm, courteous, and professional when dealing with an irate customer.
• Ability to handle customer interaction through various channels of communication.
• Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.

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