Admin Customer Service Representative

Kelly Services; Wilmington (DE); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Kelly Services is hiring for an Admin Customer Service Representative on a 12-month contract in Wilmington, DE. The role is a hybrid position (3 days in the office, 2 days at home) with standard hours Monday to Friday, 8:00 AM to 5:00 PM.

The pay rate is $24 per hour. Responsibilities include handling customer inquiries, using BU tracking systems, resolving disputes, issuing credit/debit memos, processing samples and rebates, and monitoring orders through fulfillment.

Qualifications

• Experience as a Customer Service Representative beyond call center or retail.
• Familiarity with STC/RTP process preferred.
• Excellent phone and interpersonal skills across multiple groups.
• Proficient in SAP-R3, including order placement, deliverables, and invoicing.
• Advanced MS Excel and MS Office proficiency.
• Salesforce and SharePoint experience a plus.

Responsibilities

• Responding to customer inquiries
• Utilizing various Business Unit tracking systems
• Resolving disputes
• Issuing credit/debit memos
• Processing samples/rebates
• Monitoring sales orders through the order fulfillment process

Skills

Customer service

Phone communication

Interpersonal skills

Multitasking

Project management

Change management

Inventory knowledge

Organization

Cross-functional collaboration

Tools

SAP-R3

Excel

Salesforce

SharePoint

Job description

Kelly is hiring for anAdmin Customer Service Representativefor a 12-month contract role atWilmington DE 19805with our prestigious client.

Job Title:Admin Customer Service Representative
Primary Location:Wilmington DE 19805
12-month contract – Hybrid model (3 days in the office and 2 days at home)
Monday – Friday – 8:00 AM – 5:00 PM
Pay rate: $24/hr.

Responsibilities include but are not limited to:

• Responding to customer inquiries
  
• Utilizing various Business Unit tracking systems
  
• Resolving disputes
  
• Issuing credit/debit memos
  
• Processing samples/rebates
  
• Monitoring sales orders through the order fulfillment process

Skills required:

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
  
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
  
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
  
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
  
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
  
• Salesforce.com and SharePoint experience is a plus.
  
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
  
• Ability to identify areas for improvement and implement change.
  
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
  
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
  
• Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.