Customer Service Administrator

Addison Group; Apex (NC); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Medical insurance

401(k)

Job summary

Addison Group in Apex, NC is seeking an experienced Customer Service Administrator to join a fast-paced manufacturing team. The role focuses on end-to-end order processing and maintaining a high-touch customer experience.

You will proactively communicate order status, delays, and logistics updates, handling challenging situations with professionalism. Hybrid after training, with benefits and competitive pay.

Qualifications

• 3–5 years of true customer service or inside sales experience.
• Experience in manufacturing or a similar environment.
• High school diploma or equivalent required.
• SAP experience required.
• Proficiency in Microsoft Office and web-based systems.

Responsibilities

• Manage end-to-end order processing.
• Proactively communicate order status, delays and logistics updates.
• Serve as a trusted point of contact for ongoing customer needs.
• Deliver a high-touch customer experience in a fast-paced setting.

Skills

Customer service

Communication

Problem solving

Proactive communication

Adaptability

Conflict resolution

Education

High school diploma

Tools

SAP

Microsoft Office

Web-based systems

Job description

Position: Customer Service Administrator

Location: Apex, NC

Pay: 65-75k

Hybrid flexibility after training

Benefits: Eligible for Dental, Vision, Medical, 401(k)

We’re seeking an experienced Customer Service Officer to join a fast-paced manufacturing team in a highly visible, customer-facing role. This position supports active customers and plays a critical role in delivering a consistent, high-touch customer experience.

About the Role

This individual will manage end-to-end order processing, proactively communicate order status, delays, and logistics updates, and serve as a trusted point of contact for ongoing customer needs. Success in this role requires resilience, strong problem-solving skills, and a white-glove service mindset—handling challenging situations one day and positive follow-ups the next. The ideal candidate is proactive (not reactive), over-communicates, and genuinely cares about the customer experience.

Must-Have Qualifications

• 3–5 years of true customer service or inside sales experience
• Experience in manufacturing or a similar environment (no retail or call center backgrounds)
• High school diploma or equivalent required
• SAP experience required
• Proficiency in Microsoft Office and web-based systems

Key Skills & Attributes

• Customer-centric and service-oriented
• Able to handle difficult conversations with professionalism and confidence
• Strong problem-solving and conflict-resolution skills
• Highly proactive and an effective over-communicator
• Adaptable, resilient, and comfortable in a fast-paced environment
• Confident, forward-facing personality
• Solutions-focused, open-minded, and non-defensive