Customer Service Representative

Gilder Search Group; Norfolk (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Abacus Staffing is seeking a Full-Time Customer Service Representative in Norfolk, VA. This role supports the City of Norfolk shelter by handling inquiries, processing intakes/adoptions, and performing clerical duties, including basic accounting tasks.

The position requires excellent customer service, the ability to handle cash securely, and familiarity with shelter software. Weekend work and varying shifts are possible; the role is on-site at the Norfolk location.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience handling customer inquiries and basic accounting tasks is a plus.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Serve as the first and last point of contact for shelter visitors.
• Answer inquiries via phone and email about shelter services and hours.
• Process animal intakes and adoptions; schedule medical procedures.
• Handle cash and credit payments; maintain account reconciliations.
• Learn shelter management software to manage records and reports.

Skills

Customer service

Clerical skills

Cash handling

Phone inquiries

Communication

Education

High school diploma or GED

Tools

Shelter management software

Job description

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Job Title: Customer Service Representative

Job Locations: Norfolk, VA 23502

Schedule: Sunday – Thursday, or Tuesday – Saturday 8:00am – 5:00pm or 9:30am – 6:30pm, Times and days vary with at least 1 weekend day/ 30 hours per week

Payrate: $18/hr

Job Duties: The City of Norfolk’s Department of General Services, Animal Care & Adoption Center is seeking a Full-Time Customer Service Representative to serve as a primary point of contact for visitors of the shelter. The ideal candidate for the position will exhibit high levels of customer service and clerical skills. This position involves answering and processing all animal related questions via a multi-line phone and general email inquiries, billing and collection duties, reconciliation of accounts, and maintaining account receivables. The Customer Service Representative processes all animal intakes and adoptions at the shelter as well as scheduling medical procedures. Performs general clerical duties and provides assistance as needed to other staff members.

ESSENTIAL FUNCTIONS

Responsibilities of the position include but are not limited to:

• Serves as the first and last point of contact for the shelter creating an inviting and educational environment for the public.
• Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost spay/neuter and veterinary services.
• Requires the ability to handle incoming animals humanely while accurately determining the animal’s breed, sex, and approximate age and weight.
• Ability to learn and utilize shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports.
• Receives and collects both cash and credit payments for services provided at the shelter. Ability to process the proper change with cash transactions.
• Ability to perform daily fund reconciliation and accounting reports.
• Requires the ability to operate general office equipment.
• Requires the ability to read and understand standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals.
• Requires the ability to write adoption contracts, quarantine paperwork, complete registration cards and time slips.
• Requires the ability to stand or sit for long periods; to bend, crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds.

This is an Essential position; incumbent will be required to report to work during inclement weather when the City is closed.

Minimum/Special/Additional Requirements:

• High school or GED or any equivalent combination of experience and training which provides the required knowledge, skills and abilities associated with positions as clerk or office assistant.

Weekly pay and benefits available!

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