Customer Service Representative

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 24,000 - 31,000; Part time

Job summary

City of Norfolk's Virginia Zoological Park is seeking a Customer Service Representative to deliver welcoming, efficient visitor experiences, support admissions, membership sales, and event operations.

The role processes transactions through CRM, maintains membership data, supports check-ins and day-end reconciliation, and works Wed-Sat to ensure smooth guest services during events.

Qualifications

• At least six months of customer service experience.
• Excellent communication and cash handling ability.
• Knowledge of CRM software for membership processing.

Responsibilities

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Process monetary transactions and adhere to cash handling policies.
• Introduce non-members to Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain membership database ensuring accuracy.
• Support events by staffing check-ins, membership sales, and lines.
• Supports end of day sales reconciliation and tills closeout as needed.
• Assist Guest Services Manager with events, programs, and projects.

Skills

Customer service

Telephone experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

The Customer Service Representative provides exceptional customer service to all visitors by creating a welcoming, efficient, and informative experience. This role supports admissions, membership sales, guest engagement, and event operations while ensuring accurate transaction processing and adherence to organizational policies. The ideal candidate is friendly, detail-oriented, and capable of handling a fast-paced, public-facing environment.

Essential functions include but are not limited to:

• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team, as needed.
• Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in.
• Performs other duties as assigned.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Six months experience.

The preferred candidate will possess:

• Previous customer services and telephone experience.

Work Location: Virginia Zoological Park, 3500 Granby St., Norfolk, VA 23504

Work Hours:32 hours per week, Wednesday through Saturday, 8:00am to 4:30 pm.