Customer Service Representative

HAMPTON S AIR HEATING AND AIR COND; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

HAMPTON S AIR HEATING AND AIR COND is seeking a Customer Service Representative to join our team. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and can stay calm under pressure. The role involves handling a high volume of calls and emails, using CRM software, documenting interactions, and

Qualifications

• High school diploma or GED required.
• Experience as a Customer Service Representative or similar role preferred.
• Proficient with computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Make outgoing calls to follow up with customers and book appointments.
• Answer emails, and chat messages daily.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Able to work Saturdays.

Skills

Customer service experience

Communication skills

Active listening

Under pressure

Organization

Time management

Adaptability

Customer orientation

Education

High school diploma or GED

Tools

CRM software

Job description

Job Description

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalat[ed] complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Make outgoing calls to follow up with customers an book appointments
• Answer emails, and chat messages daily
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Able to work Saturdays

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters