Customer Service Representative

New York University; New York (NY); On-site; USD 41,000 - 59,000; Full time

Job summary

New York University College of Dentistry seeks a front line customer service representative to assist patients, visitors and staff. You will provide information, respond to inquiries, and help with way-finding, appointments and clinic policies.

The role requires strong customer service skills, the ability to multitask in a fast-paced setting, and comfort with basic office equipment and word processing. Prior healthcare experience is a plus.

Qualifications

• 1+ years 6 months of office experience providing customer service.
• 1 year experience working in healthcare setting.
• Excellent customer services skills. Ability to prioritize in a fast-paced environment.
• Ability to operate basic office equipment (PC, photocopy/fax machine). Proficiency with basic word processing applications.

Responsibilities

• Provide front line customer service for patients, visitors, students, faculty and staff.
• Answer telephones, screen calls and take messages.
• Provide information on clinic hours, appointments and policies.
• Assist with way-finding and direct inquiries to supervisors for complex issues.

Skills

Customer service

Prioritization

PC proficiency

Word processing

Education

High School Diploma

Tools

Photocopy/Fax machine

Job description

Position Summary

Responsible for providing front line customer service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues.

Qualifications

• Required Education:High School Diploma or equivalent High School diploma or equivalent combination.
• Preferred Education:N/A
• Required Experience:1+ years 6 months of office experience providing customer service.
• Preferred Experience:1 year experience working in healthcare setting
• Required Skills, Knowledge and Abilities:Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.
• Preferred Skills, Knowledge and Abilities:N/A

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $36.300. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.