Onsite Customer Service & Order Coordination Specialist

WSI (Warehouse Specialists, LLC); Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

WSI (Warehouse Specialists, LLC) in Neenah, Wisconsin is seeking a Customer Service Representative to support day-to-day customer account activity by coordinating orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This in-office role reports to a Customer Service Manager and runs 10:00 AM - 6:30 PM, Monday - Friday.

Primary duties include handling inquiries, maintaining orders, coordinating shipments, and acting as the liaison between

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Proficient with MS Office (Word/Excel/Outlook).
• Detail-oriented with data accuracy.
• Bilingual a plus.

Responsibilities

• Respond to customer inquiries related to orders, shipments, inventory, billing, and service requests.
• Maintain positive customer relationships through professional and timely communication.
• Research and resolve customer issues by coordinating with internal teams.
• Enter and maintain customer order information within operational systems.
• Coordinate shipment details with warehouse teams, carriers, and transportation partners.

Skills

Customer service

Organizational skills

Problem solving

Multi-tasking

Communication

Education

High School diploma

1-3 years of customer service experience

Tools

MS Word

Excel

Outlook

Job description

WSI (Warehouse Specialists, LLC) in Neenah, Wisconsin is seeking a Customer Service Representative to support day-to-day customer account activity by coordinating orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This in-office role reports to a Customer Service Manager and runs 10:00 AM - 6:30 PM, Monday - Friday.

Primary duties include handling inquiries, maintaining orders, coordinating shipments, and acting as the liaison between