Customer Service Representative

Transmotion; De Pere (WI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation and holidays

401(k) with employer match

Job summary

Transmotion is seeking a helpful, attentive Customer Service Representative to join our DePere, WI team. This full-time role involves speaking with customers by phone, maintaining accurate administrative files, and supporting efficient order fulfillment.

You’ll process orders, respond to inquiries, and ensure timely, accurate recordkeeping while adapting to changing priorities. A high school diploma and basic Microsoft skills are required; manufacturing experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Typing 35+ wpm and basic computer skills.
• Strong communication and listening skills.
• Ability to handle inquiries and resolve issues.
• Manufacturing experience is a plus, not required.

Responsibilities

• Answer incoming phone calls, respond to questions, and resolve concerns.
• Accurately process purchase orders, invoices, drop shipments, and expedited orders.
• Keep track of upcoming due dates and follow up on orders to ensure timely processing.
• Record daily sales orders and assist outside sales reps as needed.
• Learn all about our operational procedures and business components.
• Identify areas for growth and help improve processes to support efficiency, productivity and quality.

Skills

Clear communication

Active listening

Typing 35+wpm

MS Word & Excel

Customer service mindset

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Transmotion is seeking a helpful, attentive, and adaptable person to become a full-time Customer Service Representative and help us continue to provide the quality care and support we’re known for! You’ll speak with customers over the phone, maintain accurate administrative files, and support efficient order fulfillment procedures.

Pay & Benefits

• Competitive wage
• Health
• Dental
• Vision
• Paid vacation and holidays
• A 401(k) plan with employer match

Keep reading to see if you’re the right fit for our DePere, WI office!

What the job looks like

Our Customer Service Representatives work from 8:00 am - 5:00 pm, Monday - Friday.

This role plays a vital part in our administrative and customer satisfaction activities by providing professional support to clients and maintaining accurate, up-to-date files. You’ll need to be highly accurate and organized as well as able to quickly adapt to changing circumstances and priorities. You will:

• Answer incoming phone calls, respond to questions, and resolve any concerns
• Accurately process purchase orders, invoices, drop shipments, and expedited orders
• Keep track of upcoming due dates and follow up on orders to ensure they’re processed on time
• Record daily sales orders and assist outside sales reps as needed
• Learn all about our operational procedures and business components
• Identify areas for growth and help continually improve operational processes to support efficiency, productivity, and quality

This Is Us

We are a leading provider of hydraulic components and wire harnesses, built on a strong Midwestern work ethic, a collaborative spirit, and a commitment to supporting the growth of every team member. Headquartered in Wisconsin and operating across nine states, we emphasize teamwork, mutual respect, and continuous improvement. Employees benefit from access to advanced technology and ongoing training, as well as real opportunities for career advancement in a fast-paced, innovative environment. We take pride in fostering a workplace where your contributions are valued. Here, you can make a meaningful impact for both our customers and your professional development! Join us!

Join Us

You Should Apply If You Have

• Strong knowledge of administrative recordkeeping and order fulfillment procedures
• Intermediate computer skills, ability to type 35+ wpm, and experience using Microsoft programs, specifically Word and Excel
• Clear and effective communication skills, listening skills, and comfort with asking clarifying questions
• Ability to anticipate and proactively address customers’ needs
• Ability to adjust your communication style to fit the situation and audience
• Ability to work independently, set daily goals, and stay motivated throughout the day
• Analytical mindset with strong problem-solving skills
• Creative spirit, critical thinking skills, and solid decision-making abilities
• Task prioritization, time management, and multitasking skillsCommitment to being organized and accurate in all work activities
• High school degree or equivalent
• Manufacturing experience - a plus, not required

Become our Customer Service Representative today! We’ve made it simple and fast to apply with our initial form.