Customer Service Representative

Jobtailor; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor in Nashville, TN is seeking a Customer Service Representative to respond to incoming calls, offer appointment windows, and schedule lead times. You will follow the call script, maintain daily call counts, and keep accurate information in the customer database.

You will work with dispatch, renew club memberships, and ensure preventative maintenance appointments are scheduled for technicians. Strong communication, courtesy, and organizational skills are essential to meet quotas and

Qualifications

• High School diploma or general education degree (GED) required.

Responsibilities

• Respond to incoming customer calls with courtesy and offer appointment windows.
• Engage in outbound calls to secure required scheduled calls and club memberships.
• Follow Customer Care “Call Script” for quality responses to customers.
• Maintain required daily call counts to meet quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Perform other duties as assigned.

Skills

customer service

communication

conflict resolution

courtesy

organization

time management

Education

High School diploma

GED

Job description

Responsibilities

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
• Follows Customer Care “Call Script” for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Perform other duties as assigned.

Requirements

• A High School diploma or general education degree (GED) required

Soft Skills

• customer service
• conflict resolution
• communication
• courtesy
• organization
• time management

Certifications & Qualifications

• High School diploma
• GED