Customer Service Representative

Planet Fitness; Coralville (IA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free gym membership for self and one –

Employee discounts

Flexible schedule

Advancement opportunities

Health, Dental and Vision Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative in Coralville, IA to greet potential members and provide exceptional service while guiding them through sign-ups and tours. You will manage front desk tasks, address member inquiries, and help ensure a clean, welcoming gym environment.

This role emphasizes a positive member experience and strong communication with staff. The position supports new member sales and ongoing member interactions, requiring reliable attendance, basic computer

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great customer experience.
• Handle front desk tasks: answer questions, take tours, assist with sign-ups and sign-ins.
• Address member services issues and escalate to Club Manager when needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Honesty

Work ethic

Computer literacy

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take informational calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to convey questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Free uniforms
• Employee discounts
• Flexible schedule
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities