Customer Service Representative

Staffmark Group; Murrieta (CA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Job summary

Staffmark Group is hiring a Customer Service Representative in Murrieta, CA. You will serve as the primary contact for customers, handle inquiries, process orders through EDI and portals, and support sales with strong relationship building.

The role emphasizes excellent communication, attention to detail, and the ability to work independently in a fast-paced environment. Bilingual English/Spanish is a plus but not required.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn and navigate customer portals, EDI systems, and order management software.

Responsibilities

• Serve as the primary point of contact for customers, providing exceptional service.
• Partner with the sales team to build strong customer relationships and exceed expectations.
• Process and enter customer orders accurately through EDI systems and portals.

Skills

Communication skills

Bilingual English/Spanish (plus)

Attention to detail

Problem solving

Independent work

Education

High school diploma or GED

Associate degree preferred

Tools

EDI systems

ERP platforms

Order management software

Job description

Now hiring for a Customer Service Representative

Location: Murrieta, CA

Pay Rate: $21.00 - $22.00 per hour

Schedule: Monday - Friday | Weekends as needed

Looking for Customer Service Representative jobs in Murrieta where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required; Associate degree preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn and navigate customer portals, EDI systems, and order management software.

Experience Requirements

• Minimum of 2 years of customer service, order entry, sales support, or administrative experience preferred.
• Experience processing customer orders and managing customer accounts in a fast-paced business environment.
• Familiarity with EDI systems, ERP platforms, customer portals, or sales order entry software is a plus.
• Experience supporting sales teams and maintaining customer relationships preferred.

Preferred Qualifications

• Strong customer service and relationship-building skills with a positive, solution-focused attitude.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and multitasking abilities.
• Proven problem-solving and analytical skills.
• Ability to work independently while managing multiple priorities and deadlines.
• Bilingual English/Spanish skills are a plus but not required.

Physical Capabilities

• Ability to sit for extended periods while working at a computer workstation.
• Frequent use of a computer, phone, calculator, and standard office equipment.
• Ability to communicate effectively in person, by phone, and through email.
• Occasional standing, walking, bending, stooping, and reaching to access files and records.
• Ability to lift and carry files, documents, and office materials up to 25 pounds.

Job Duties

• Serve as the primary point of contact for customers, providing exceptional customer service and timely support.
• Partner with the sales team to build strong customer relationships and exceed customer expectations.
• Answer customer calls and emails, resolve inquiries, and route requests to appropriate team members.
• Process and enter customer orders accurately through EDI systems, customer portals, and internal software platforms.
• Verify customer requirements and ensure accurate order entry and fulfillment.
• Generate and distribute sales order confirmations and required documentation.
• Maintain customer account information and support ongoing account management activities.
• Prepare reports and sales-related data for analysis by the sales team.
• Support daily administrative functions and assist with special projects as needed.
• Contribute to efficient operations while maintaining a high level of accuracy, professionalism, and customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.