Customer Service Representative

Staffmark Group; Carlsbad (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Medical/dental/vision coverage

Life Insurance

Disability Insurance

401(k) Plan

Supportive team environment

Job summary

Staffmark Group in Carlsbad, CA is seeking a Customer Service Representative. The role supports daily operations for a dental implant manufacturing company, handling orders, inquiries, and shipment tracking with a strong emphasis on customer satisfaction.

Required: high school diploma or GED, excellent verbal and written communication, data entry skills, and experience with CRM systems. Willingness to work Monday–Friday, 7:00 am–4:00 pm with competitive weekly pay and benefits.

Qualifications

• High school diploma or GED required.
• Experience in customer service, call center, or office support preferred.
• Experience using computers and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.

Responsibilities

• Process customer orders and respond to inquiries via phone and email.
• Provide product information and track shipments.
• Resolve order discrepancies and maintain accurate customer records.

Skills

Verbal communication

Written communication

Data entry

Organizational skills

Customer service

CRM experience

Education

High school diploma or GED

Tools

CRM software

Order processing systems

Microsoft Office

Job description

Now hiring for a Customer Service Representative
Location: Carlsbad, CA
Pay Rate: $24.00 - $25.00 per hour
Schedule: Monday - Friday, 7:00 am - 4:00 pm

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Carlsbad where great communication makes a real difference? Seeking a detail-oriented Customer Service Representative to support daily operations for a dental implant manufacturing company

Job Duties

• Process customer orders and respond to inquiries via phone and email
• Provide product information and track shipments
• Resolve order discrepancies and maintain accurate customer records

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
• Previous customer service experience in a manufacturing, dental, or medical device environment is preferred.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.