Customer Service Representative

PFS - Professional Financial Services; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance (minimal cost)

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

Profit sharing

401k with company matching

Paid sick, holiday, and vacation time

Top-of-the-line training

Community service opportunities

Job summary

A reputable financial services company in Charlotte is seeking a Customer Service Representative to assist customers with automobile financing needs, both over the phone and in person. This role requires exceptional communication skills and previous customer service experience. Benefits include medical insurance, monthly bonus potential, and various growth opportunities. Join an enthusiastic team and start your career story!

Qualifications

• Previous customer service and/or collections experience.
• A valid state driver’s license, with an acceptable driver’s record.
• Access to a reliable automobile for work use.

Responsibilities

• Provide outstanding customer service and problem resolution.
• Perform collection activities on delinquent accounts.
• Assist with insurance verifications.
• Perform Welcome Calls.
• Act as backup to office staff for loan payments and funding loans.
• Perform Skip Tracking and other locate activities.

Skills

Exceptional communication skills

Customer service experience

Collections experience

Job description

Join to apply for the Customer Service Representative role at PFS - Professional Financial Services

Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?

Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.

If you are ready to make a difference, join an enthusiastic team and start a lifelong career. "Come Begin Your Story" as a Customer Service Representative!

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.

Responsibilities

• Provide outstanding customer service and problem resolution
• Perform collection activities on delinquent accounts
• Assist with insurance verifications
• Perform Welcome Calls
• Act as back up to our Administrative Assistant to receive loan payments and fund loans
• Perform Skip Tracking and other locate activities

Qualifications

• Previous customer service and/or collections experience
• A valid state driver’s license, with an acceptable driver’s record
• Access to a reliable automobile for work use

Benefits

• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!
• Community Service – As a company, we are pro‑active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
• Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
• TOP‑of‑the‑line training that includes hands‑on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.

Come Begin Your Story! Apply Today!

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service, Finance, and Business Development

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