Customer Service Representative

Skidmore College; Moody (AL); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Annual Bonus Program

Paid Time Off

10 Paid holidays

Referral bonuses

401(k) retirement with Company contrib

Company Profit Sharing

Medical, Dental, Vision, LifeInsurance

Job summary

Processor’s Choice, Inc. in Moody, AL is seeking a Customer Service Representative to receive orders by phone and email, enter them in Sage X3, and coordinate with Sales and Warehouse for timely fulfillment.

The role requires attention to detail, a strong customer-service mindset, and effective communication to resolve inquiries and ensure accurate invoicing.

Qualifications

• High school diploma or GED required.
• 2–3 years of professional experience in a related field preferred.
• Advanced attention to detail and accuracy in all work required.
• Excellent communication and organizational skills.

Responsibilities

• Receives customer orders by phone and email.
• Enters orders and data into Sage X3 for processing, including proper ship dates and pricing.
• Confirms shipped orders and starts the invoicing process.
• Documents customer complaints using the Customer Issues tool and resolves issues.
• Coordinates with Sales, Purchasing, and Warehouse to ensure smooth order processing.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Sage X3

Job description

Job Details: Job Location: Processor's Choice - Moody, AL 35004, We are currently looking for a dedicated, organized individual to join our team as a Customer Service Representative. Our CSRs work with our customers to place and fulfill their orders and do so in a timely and positive manner!

Why Choose Processor’s Choice?

• We offer a competitive salary and one of the most exceptional benefits packages in the industry.
• We pride ourselves in a company culture that encourages honesty, integrity, and transparency. Questions – we answer them. Concerns – we address them right away. Experience the Processor’s Choice difference.
• We are a stable, growing company that has a small company feel, yet the resources of a much larger business due to our expansive network.

Position Details

• Receives customer orders by phone and email.
• Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.
• Receives, acknowledges, and documents customer complaints using the Customer Issues tool and takes necessary action to resolve issues.
• Works with salesmen and sales assistants to respond to customer requests for production information (non-technical) or pricing, and keeps salesmen regularly updated.
• Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.

Requirements

• High school diploma or GED required
• Knowledge and skills comparative to the completion of a bachelor’s degree preferred
• 2-3 years of professional experience in a related field preferred
• Advanced attention to detail and accuracy in all work required

Benefits

• Paid Weekly
• Annual Tiered Bonus Program
• Paid Time Off
• 10 Paid holidays
• Referral bonuses
• 401(k) retirement with Company contribution
• Company Profit Sharing
• Medical, Dental, Vision, Life Insurance
• And more!

Shift and Schedule

• Monday through Friday
• 7:30am to 4:30pm
• Overtime after 40 hours
• Hybrid-remote work schedule following training

About the Company:

Processor’s Choice, Inc. has been a distributor of food ingredients since 1984, located in Moody, Alabama right outside of Birmingham. Processor’s has a mission to deliver high-quality ingredients and superior service that has earned the respect of our stakeholders throughout the Southeast. We provide technical expertise to generate customized solutions and our service is defined by an intense focus on the customer. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees.

Join our company today to begin a fulfilling career with a group that understands that people are our strength!

Processor’s Choice, Inc. is a proud equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.