Customer Service Representative

Processors Choice; Moody (AL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Annual Bonus Program

Paid Time Off

10 Paid holidays

401(k) with company contribution

Profit Sharing

Medical, Dental, Vision, Life

Job summary

Processor’s Choice, Inc. is seeking a dedicated Customer Service Representative in Moody, AL. You will receive orders by phone and email, enter them into Sage X3, confirm shipments, and initiate invoicing, while addressing customer issues with prompt action.

The role requires a high school diploma, 2–3 years of related experience, and strong attention to detail. Hybrid-remote after training, with competitive benefits.

Qualifications

• High school diploma or GED required.
• 2–3 years of professional experience in a related field preferred.
• Advanced attention to detail and accuracy in all work required.

Responsibilities

• Receive customer orders by phone and email and enter them into the system.
• Confirm shipped orders and start the invoicing process in Sage X3.
• Document and acknowledge customer complaints using the Customer Issues tool and resolve issues.
• Coordinate with Sales, Purchasing, and Warehouse to ensure smooth processing of orders.
• Provide production information or pricing requests to Sales staff and keep them updated.
• Support internal customers and respond promptly to requests across departments.

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Sage X3

Job description

We are currently looking for a dedicated, organized individual to join our team as a Customer Service Representative. Our CSRs work with our customers to place and fulfill their orders and do so in a timely and positive manner!Why Choose Processor’s Choice?We offer a competitive salary and one of the most exceptional benefits packages in the industry.We pride ourselves in a company culture that encourages honesty, integrity, and transparency. Questions – we answer them. Concerns – we address them right away. Experience the Processor’s Choice difference.We are a stable, growing company that has a small company feel, yet the resources of a much larger business due to our expansive network.Position DetailsReceives customer orders by phone and email.Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.Receives, acknowledges, and documents customer complaints using the Customer Issues tool and takes necessary action to resolve issues.Works with salesmen and sales assistants to respond to customer requests for production information (non-technical) or pricing, and keeps salesmen regularly updated.Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.RequirementsHigh school diploma or GED requiredKnowledge and skills comparative to the completion of a bachelor’s degree preferred2-3 years of professional experience in a related field preferredAdvanced attention to detail and accuracy in all work requiredBenefitsPaid WeeklyAnnual Tiered Bonus ProgramPaid Time Off10 Paid holidaysReferral bonuses401(k) retirement with Company contributionCompany Profit SharingMedical, Dental, Vision, Life InsuranceAnd more!Shift and ScheduleMonday through Friday7:30am to 4:30pmOvertime after 40 hoursHybrid-remote work schedule following trainingProcessor’s Choice, Inc. has been a distributor of food ingredients since 1984, located in Moody, Alabama right outside of Birmingham. Processor’s has a mission to deliver high-quality ingredients and superior service that has earned the respect of our stakeholders throughout the Southeast. We provide technical expertise to generate customized solutions and our service is defined by an intense focus on the customer. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees.Join our company today to begin a fulfilling career with a group that understands that people are our strength!Processor’s Choice, Inc. is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.